Program Manager, Service Design & Delivery — Scale Impact

SupportFinity™; Metro Manila; Hybrid; PHP 3,075,031 - 4,920,049; Full time

Benefits offered by this job

Equity packages

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Exposure to global teams and leaders

Job summary

SupportFinity™ is seeking a Program Manager to help drive seamless support foundations in a hybrid setup in Makati, Philippines. This role will involve collaborating with global teams to translate strategic priorities into actionable plans, ensuring user experience remains front and center as the company scales toward 1 billion users.

The ideal candidate will possess strong program management skills, the ability to clarify complex projects, and experience in balancing stakeholder priorities. A robust understanding of business and user needs will be essential for success.

Qualifications

• Direct Program or Product Management experience, ideally within the tech space.
• Ability to move projects from chaos to clarity with clear communication.
• Experience collaborating across multiple stakeholders.

Responsibilities

• Drive delivery for minor and major change programs.
• Translate ambiguous briefs into structured project plans.
• Coordinate timelines and track progress across teams.

Skills

Program Management experience

Strong business and user acumen

Communication skills

Ability to balance trade-offs

Proactive and adaptable

Job description

SupportFinity™ is seeking a Program Manager to help drive seamless support foundations in a hybrid setup in Makati, Philippines. This role will involve collaborating with global teams to translate strategic priorities into actionable plans, ensuring user experience remains front and center as the company scales toward 1 billion users.

The ideal candidate will possess strong program management skills, the ability to clarify complex projects, and experience in balancing stakeholder priorities. A robust understanding of business and user needs will be essential for success.