Program Director, Inbound Contact Center Growth & Ops

Alta Resources Corp.; Pasig; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Alta Resources Corp. in Metro Manila seeks a Program Director to manage an inbound contact center in line with strategic goals of growth, profitability, risk reduction, and technology-based services.

You will oversee P&L, budgeting, and process improvements while developing a high-performing team, ensuring client satisfaction, and driving Six Sigma initiatives. Lead cross-functional initiatives and present value-added solutions to clients, coordinating with implementation teams to exceed

Qualifications

• Bachelor’s degree required.
• 5+ years of management experience (call center preferred).
• 2+ years in a leadership role with P&L accountability.

Responsibilities

• Builds strong client partnerships and grows the business.
• Directs promotions to develop new markets and increase market share.
• Reviews activity and reports to adjust programs and operations.
• Manages P&L, budgeting and expense reduction.
• Drives a high-performance team and promotes growth.
• Implements Six Sigma practices to improve efficiency.

Skills

Strategic leadership

Client relationship management

Financial acumen

Six Sigma knowledge

People development

Communication skills

Project management

Change management

Education

Bachelor’s Degree

Job description

Alta Resources Corp. in Metro Manila seeks a Program Director to manage an inbound contact center in line with strategic goals of growth, profitability, risk reduction, and technology-based services.

You will oversee P&L, budgeting, and process improvements while developing a high-performing team, ensuring client satisfaction, and driving Six Sigma initiatives. Lead cross-functional initiatives and present value-added solutions to clients, coordinating with implementation teams to exceed