Production Support Engineer

Advantest Corporation; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Advantest Corporation in the Philippines is seeking a Production Service Engineer to provide post-sales technical support for semiconductor test and handling equipment. You will manage customer requirements, troubleshoot test programs and hardware, and propose efficiency and yield improvements.

Responsibilities include installation support, upgrades, field change orders, and collaboration with Service Sales to identify opportunities. Strong C++/Java skills and V93000 familiarity are valued.

Qualifications

• 4–6 years of experience in semiconductor manufacturing, testing, or equipment support.
• Hands-on troubleshooting of test programs, hardware, yield, and equipment faults.
• Proficiency in C++ and Java; Advantest V93000 experience is a plus.

Responsibilities

• Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders.
• Troubleshoot test programs, hardware, yield, application, and production equipment issues.
• Recommend solutions to improve equipment performance, utilization, and production yield.
• Manage customer technical requirements and resolve issues promptly.
• Support software licence management for local and global customers.
• Deliver service contract commitments according to required quality standards.
• Collaborate with Service Sales to identify service and solution opportunities.
• Provide technical feedback to the factory for product and performance improvements.
• Support or lead technical projects and factory automation integration.
• Advise customers on equipment efficiency, productivity, and manufacturing improvements.

Skills

Customer management

Communication

Analytical thinking

Problem-solving

Self-driven

Education

Bachelor’s degree in Electronics or Electrical Engineering

Tools

C++

Java

Advantest V93000

Job description

The Production Service Engineer provides post-sales technical support for semiconductor automated test and handling equipment. The role manages customer requirements, resolves test-program and equipment issues, and recommends solutions to improve yield, productivity, equipment utilization, and overall customer satisfaction.

Job responsibilities

• Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders.
• Troubleshoot test programs, hardware, yield, application, and production equipment issues.
• Recommend solutions to improve equipment performance, utilization, and production yield.
• Manage customer technical requirements and resolve issues promptly.
• Support software licence management for local and global customers.
• Deliver service contract commitments according to required quality standards.
• Collaborate with Service Sales to identify service and solution opportunities.
• Provide technical feedback to the factory for product and performance improvements.
• Support or lead technical projects and factory automation integration.
• Advise customers on equipment efficiency, productivity, and manufacturing improvements.

Requirements

• Degree in Electronics Engineering, Electrical Engineering, or a related discipline.
• 4 to 6 years of relevant experience in semiconductor manufacturing, testing, or equipment support.
• Hands-on experience troubleshooting test programs, yield problems, hardware, and equipment faults.
• Proficiency in C++ and Java; Advantest V93000 experience is an advantage.
• Knowledge of Overall Equipment Effectiveness, productivity improvement, smart factory concepts, and factory automation.
• Strong customer management, communication, analytical, and problem-solving skills.
• Self-driven, customer-focused, quality-conscious, and results-oriented.
• Project management experience is an advantage.

Field of Activity

Field Service

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and record keeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.