Product Trainer (Technical)

CSS Corp ICT Services; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

CSS Corp ICT Services is looking for a Training Consultant in the Philippines to deliver new hire programs and conduct technical training. The role requires a graduate with at least 5-6 years of BPO experience, specifically in technical support and training.

Key responsibilities include administering training need analyses, developing training content, and ensuring learner satisfaction. Strong knowledge in computer hardware and networking is essential, and certifications like A+/ CCNA/ N+ are advantageous.

Qualifications

• Minimum of 5-6 years working experience in BPO or related industry.
• Experience in providing technical support with training experience.
• Strong interpersonal and presentation skills are essential.

Responsibilities

• Deliver New Hire and Calendar Programs.
• Provide end-to-end training solutions during new project transitions.
• Conduct technology/product training for new engineers.
• Administer Training Need Analysis and conduct skill gap assessments.
• Monitor and manage effectiveness of training programs.

Skills

Computer Hardware knowledge

Network Devices knowledge

Wireless Networking knowledge

VoIP technology

Education

Graduate in any Discipline

Tools

A+/ CCNA/ N+

Job description

CSS Corpis the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSSCorp has been listed as a challenger for product and technical support services in its latest report.

Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering
stellar customer experiences.

Job Description

• Deliver New Hire and Calendar Programs
• Research on Client Products / Services and offer an overall training solutions during the RFP stage
• Play the role of a training consultant and provide end to end training solution during new project transition & deployment
• Work with the agents during the Pilot phase, support them during Nesting & ensure smooth transition & safe landing of engineers to Production
• Participate in training discussions with the client
• Conduct Technology/ Product training for new engineers as per the business requirement
• Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher technology training for tenured engineers as per the need
• Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
• Ensure learner satisfaction, their learning and application on the job
• Monitor, Track, Measure and Manage effectiveness of training programs
• Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement

JOB SPECIFICATIONS

Knowledge, Skills and Abilities:

• Knowledge on Computer Hardware, Architecture, Hardware Components, Ports, Connectors, Standards
• Network Devices : Hubs, Switches, Routers, Modem, Gateways
• Wireless Networking : Wireless Standards, Architecture, security
• VoIP technology added advantage

Other Skills:

• Exhibits strong interpersonal skills
• Excellent Presentation and Delivery Skills
• Must have good organizational and prioritizing skills
• Ability to cope with stress and to remain calm in all situations and provide results based on the given task

Qualifications

• Graduate in any Discipline
• Must have a minimum of 5- 6 years working experience preferably in BPO or related industry, providing Technical support to the clients or customers with experience in Training.
• A+/ CCNA/ N+ or any other relevant certification will be an added advantage