Product Support Engineer

Yourmembership (PHL) Limited Corporation; Cebu City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

Yourmembership (PHL) Limited Corporation, located in Cebu City, is looking for a skilled professional in quality control. The ideal candidate will have a BS in Computer Science or a related field and over 2 years of experience in manual testing. Responsibilities include resolving customer concerns, conducting trainings, and performing user acceptance testing.

We offer a hybrid work arrangement, inclusive benefits, and opportunities for professional growth in a welcoming environment.

Qualifications

• 2+ years of experience with manual cross-browser testing.
• Experience in gathering functional requirements and creating test cases.
• Experience working in Agile methodologies.

Responsibilities

• Triage, analyze, and resolve customer concerns.
• Provide troubleshooting and software advice.
• Conduct trainings and create documentation.
• Perform user acceptance testing.
• Become a subject matter expert.

Skills

Problem-solving skills

Attention to detail

Communication skills

Ability to multi-task

Education

BS in Computer Science or related field

Tools

MS SharePoint

MS Office Suite (Word, Excel, Access, Outlook)

HTML

XML

Jira

Job description

A degree or experience in quality control, systems, or a related field is preferred. Candidates with industry certifications will receive preference. Qualified candidates will have advanced problem‑solving skills and pay close attention to detail. Must be a quick study to gain extensive knowledge of company products, be able to multi‑task, think on your feet, excel in a fast-paced environment, and adapt to changes in product requirements. Additionally, you must have excellent communication and interpersonal skills, work well in a team environment with other engineers, and still be able to work independently to perform at a high level. Proficiency with proprietary software, as well as office applications to communicate with higher management and other team members, is required.

Responsibilities

• Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions.
• Provide troubleshooting, technical, and software advice and suggestions.
• Conduct trainings and create documentation for team members and users.
• Help create test cases and perform user acceptance testing for large feature deployments.
• Become a subject matter expert for our product and its features.

Qualifications

• BS in Computer Science, Engineering or related field, or relevant experience.
• 2+ years of experience with manual cross-browser testing.
• 2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases.
• Excellent problem-solving skills with a strong attention to detail.
• Excellent verbal and written communication skills.
• Must be a self‑starter who thrives in a team‑oriented environment.
• Proven propensity to learn new technologies quickly.
• Experience with CRM software systems, web content management systems, membership management systems or other association software tools.
• Technical skillset should include working knowledge of MS SharePoint, MS Word, MS Access, MS Outlook, MS Excel, HTML, XML and browser technologies, including developer tools.
• Experience working in Agile methodologies.
• Experience in Jira or related test management/bug tracking tools.
• All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.

Benefits

• Medical, Dental & Optical Benefits including Dependents.
• Flexible Planned Paid Time Off and Sick Leave.
• Inclusive and Welcoming Environment.
• Purpose-Driven Culture.
• Work-Life Balance.
• Company-Paid Life Insurance Coverage.
• Hybrid Work Arrangement.
• Hazard Pay.

EEO Statement

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.