Product Owner

Pyramid Consulting, Inc; Mexico; On-site; PHP 7,481,000 - 11,222,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking a seasoned Product Owner with extensive Technical PO background to lead reporting initiatives for client projects.

This remote role targets candidates with 10+ years of product ownership, strong SQL skills, and experience in contact center reporting and Twilio Insights. The role requires excellent stakeholder management, ability to translate complex business needs into precise user stories, and familiarity with healthcare reporting compliance.

Qualifications

• Seasoned Product Owner with 10+ years of experience as Technical PO.
• Proficient in SQL and DB querying for complex reporting.
• Experience in end-to-end Contact Center reporting.
• Strong interpersonal skills to manage demanding stakeholders.
• Ability to convert complex business needs into clearly articulated user stories.
• Familiar with Twilio Insights and healthcare reporting requirements.

Skills

SQL skills

Stakeholder management

User story creation

Tools

Twilio

Twilio Insights

Twilio IVR

Job description

Location: (Remote)

Duration: Long term contract

Experience : 12+ Years is must

Locations : Mexico or Brazil (100% remote) Resume and LinkedIn should be same

Interview Mode : 1st Round 30-minutes Screening, 2nd round – Technical Interview, 3rd Round – Client Interview

• Exposure to Twilio IVR and Insights reporting

Skills needed:

• Seasoned Product Owner with 10+ years of experience as Technical PO

Must have skills –

• DB knowledge with hands on SQL skills to handle complex needs
• Familiar with end-to-end Contact Center reporting
• Interpersonal skills with the ability to handle demanding stakeholders
• Ability to convert complex business needs into User Stories with clearly articulated

Acceptance criteria:

• Familiar with Twilio Insights with product background

Familiar with healthcare compliance needs for reporting