Digital Product Owner - Chatbot

RED Global; España; Remote; PHP 4,756,242 - 7,134,363; Full time

Job summary

A leading global pharma client is seeking a Digital Product Owner to define the strategy and requirements for an enterprise chatbot product. This role involves coordinating with cross-functional teams to improve user experience through ongoing feedback analysis. You will manage product roadmaps and metrics, collaborate with AI/ML engineers, and present updates to executive leadership. The position is fully remote, with a contract duration of 12 months starting in February 2026.

Qualifications

• Experience in product management for digital products, particularly in AI/chatbot space.
• Strong communication skills for stakeholder management.
• Ability to analyze user feedback and iteration of product design.

Responsibilities

• Define and communicate the product roadmap for the chatbot.
• Conduct market research and competitive analysis.
• Gather and analyze user feedback to improve experience.

Skills

Market research

Stakeholder collaboration

User feedback analysis

AI/ML understanding

Product roadmap definition

Job description

Digital Product Owner - Contract - 12 months - Remote

I working with a global pharma client and we are looking for a Digital Product Owner. You will be

responsible for defining the strategy, experience, technical requirements, and cross-functional alignment needed to deliver and scale the enterprise chatbot product.

Start: February 2026

Duration: 12 months

Location: Fully Remote

• Define and communicate the product roadmap for the enterprise chatbot product, aligning with business objectives and user needs
• Conduct market research and competitive analysis in the enterprise AI/chatbot space
• Establish KPIs and success metrics for chatbot performance, user engagement, and business impact
• Collaborate with stakeholders to identify new use cases and expansion opportunities ensuring value/cost is assessed
• Track business case metrics

User Experience & Design

• Gather and analyse user feedback to continuously improve conversational flows and user experience
• Work with UX/UI teams to optimize chatbot interface and interaction design
• Define user personas and journey mapping for different employee segments
• Ensure accessibility and inclusivity standards are met across all chatbot interactions

Technical Product Management

• Partner with AI/ML engineers to enhance natural language processing capabilities
• Manage integration requirements with existing enterprise systems (HR, IT, Finance, etc.)
• Oversee chatbot training data quality and knowledge base management
• Define technical requirements for scalability, security, and performance

Stakeholder Management

• Collaborate with IT, HR, Operations, and other departments to identify automation opportunities
• Present product updates and ROI metrics to executive leadership and Steerco