Product Operations Specialist

LexisNexis Risk Solutions; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

RELX is seeking a Product Operations Specialist to support daily product operations, system setup, configuration, and maintenance. You will assist with system testing, attend product meetings, and create internal documentation and reports.

The role emphasizes AI-driven efficiency and collaboration with Technology and Operations teams to resolve product issues. The ideal candidate holds a Bachelor's degree with 4+ years in related ops roles, demonstrating strong technical aptitude and proactive

Qualifications

• Bachelor’s degree holder.
• At least 4 years of relevant experience in product operations, platform operations, system administration, technical support, application support, or related operational role.
• Strong technical proficiency and ability to adapt to new systems and technologies.

Responsibilities

• Support product operations and availability through system setup, configuration, and updates.
• Assist with system testing and documentation for internal stakeholders.
• Produce ad hoc and recurring product and operational reports.
• Attend development ceremonies and cross-functional product meetings.
• Use AI tools to improve documentation and日 day-to-day operational tasks.
• Coordinate issue review and resolution with Technology, Operations, and Sales teams.

Skills

Technical aptitude

AI tools

Communication

Education

Bachelor's degree

Tools

ChatGPT

Microsoft Copilot

Claude

Job description

Summary

The Product Operations Specialist supports the day-to-day product operations and availability of products through system setup and configuration, production maintenance, and issue review and resolution. This role assists with system testing, supports and attends product meetings and development ceremonies, creates and maintains operational documentation, and provides ongoing and ad hoc reporting to support product and operational activities. The Product Operations Specialist works with Technology and Operations teams to resolve product issues. The role also assists with special projects and activities that support product teams and uses AI to create tools and procedures that improve operational efficiency.

Accountabilities

• Product and Platform Operations: Use product back-end systems and tools to support premier programmatic solutions for customers.
• Manage Sales and stakeholder requests for product and system setup, configuration, and updates.
• Support platform activities and back-end system administration.
• Assist with special projects and other activities that support product teams.
• Issue Review and Resolution: Monitor internal customer cases and investigate product issues.
• Coordinate the timely review and resolution of product issues with Technology, Operations, and Sales teams.
• Identify issues, evaluate available information, and recommend practical solutions while considering business and customer needs.
• Development Ticket Management: Create, track, and manage development tickets for identified issues and update requests.
• Ensure issues and update requests are appropriately documented.
• Follow development tickets through to resolution.
• System Testing: Assist with system testing activities that support product and operational requirements.
• Documentation and Reporting: Create and maintain internal system and process documentation for internal stakeholders.
• Produce and distribute ad hoc and recurring product and operational reports.
• Product Meetings and Development Ceremonies: Attend and actively participate in development ceremonies and other cross-functional product meetings.
• Operational Efficiency and AI: Utilize AI to create tools and procedures that improve the efficiency of product operations activities.
• Use generative AI tools to support documentation, reporting, and day-to-day operational tasks.

Qualifications

• Bachelor's degree holder.
• At least 4 years of relevant experience in product operations, platform operations, system administration, technical support, application support, or a related operational role.
• Strong technical proficiency and the ability to quickly adapt to and effectively utilize new systems, applications, and technologies.
• Ability to identify issues, evaluate available information, and recommend practical solutions while considering business and customer needs.
• Basic proficiency with generative AI tools, such as ChatGPT, Microsoft Copilot, or Claude, to support documentation, reporting, and day-to-day operational tasks.
• Strong attention to detail and communication skills, with the ability to maintain accuracy while being proactive and managing multiple priorities and deadlines.
• Ability to communicate clearly and concisely with colleagues across internal departments, including Product, Technology, Sales, Marketing, and Support.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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