Product Operations Manager

Manpower Outsourcing Services, Inc.; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking an experienced product operations professional to own day-to-day support operations. You will run stand-ups, set priorities, and serve as the senior technical escalation point for a suite of tech products.

You will design and refine processes across the product lifecycle, drive AI-enabled workflow innovations, align cross-functional teams, and contribute to UAT and training materials to uplift peers’ knowledge and capabilities.

Qualifications

• 5+ years of experience in product operations or a related operational/support role.
• Strong grasp of SaaS, PaaS, IaaS concepts, API/release documentation, and complete product lifecycles.
• Proficiency with standard product operations software like Jira, Smartsheet, SharePoint, ServiceNow, and Advanced Excel.
• Ability to collect and analyze support metrics, conduct root-cause analysis, and drive data-informed decisions.
• Excellent written and verbal communication skills with a user-first, proactive mindset.

Responsibilities

• Own day-to-day product support operations, run stand-ups, adjust priorities, and act as the senior technical escalation point for a suite of tech products.
• Design, implement, and refine operational processes to improve efficiency across the product lifecycle from development to retirement.
• Drive strategic AI and workflow innovations to optimize workflows and create organization-wide efficiencies.
• Accelerate feedback loops and hand-offs between business stakeholders, end-users, and engineering/development teams.
• Coordinate UAT protocols, contribute to release notes, and develop training materials to grow peers' product and procedural knowledge.

Skills

SaaS/PaaS/IaaS

API docs

Data analysis

Cross-functional comms

Problem solving

Tools

Jira

Smartsheet

SharePoint

ServiceNow

Advanced Excel

Job description

Key Responsibilities

• Support Operations & Technical Escalation: Own day-to-day product support operations, run support stand-ups, adjust priorities, and act as the senior technical escalation point for a suite of tech products. [1, 2]




• Process Optimization: Design, implement, and refine operational processes to improve efficiency across the product lifecycle from development to retirement.




• AI & Workflow Innovation: Drive strategic initiatives utilizing Generative AI tools to optimize workflows and create organization-wide efficiencies.




• Cross-Functional Alignment: Accelerate feedback loops and hand-offs between business stakeholders, end-users, and engineering/development teams.




• Deployment & Training: Coordinate User Acceptance Testing (UAT) protocols, contribute to release notes, and develop training materials to grow peers' product and procedural knowledge.

Qualifications & Skills Required

• Experience: At least 5 years of experience in product operations or a related operational/support role.




• Technical Knowledge: Strong grasp of SaaS, PaaS, IaaS concepts, API/release documentation, and complete product lifecycles.




• Tools Expertise: Proficiency with standard product operations software like Jira, Smartsheet, SharePoint, ServiceNow, and Advanced Excel.




• Data & Problem Solving: Ability to collect and analyze support metrics, conduct root-cause analysis, and drive data-informed decisions.




• Communication: Excellent written and verbal communication skills with a user-first, proactive mindset.