Product Manager - Operations and Automation (B2B AU Telco)

MicroSourcing International; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks a Product Manager - Operations and Automation to own intake, prioritisation, and delivery tracking of Sales Enablement work within a dynamic Australian telco space. You will convert briefs into scoped projects and drive execution across Jira-enabled teams, aligning GTM and CRM initiatives.

You will coordinate timelines, owners, and deliverables, maintain templates and documentation, and lead project cadence, risks, and progress tracking while advancing CRM best practices and

Qualifications

• Strong Jira workflow management experience (mandatory).
• Experience with marketing automation platforms (Marketo).
• Hands-on Jira and Marketo experience is essential.
• Project coordination across multiple stakeholders.
• Structured documentation and process thinking.
• Experience supporting Sales/Go-to-Market/Ops/Enablement teams in a PM role.
• Highly organized with strong written English communication.
• Tableau and data analytics understanding preferred.

Responsibilities

• Own intake, prioritisation and delivery tracking of Sales Enablement work.
• Turn requests into structured projects and drive cross-team execution.
• Represent sales enablement in GTM and CRM teams.
• Triages enablement requests and converts briefs into scoped work in Jira.
• Coordinate timelines, owners and deliverables across stakeholders.
• Manage project workflows in Jira (boards, tickets, statuses, dependencies).
• Lead GTM launches and initiatives as the operations lead.
• Maintain templates, docs and ways of working for the team.
• Run project cadence: planning, stand-ups, status reporting.
• Manage cross-team CRM changes and process documentation.
• Track risks, blockers and delivery progress.
• Attend stakeholder meetings for CRM and GTM teams.
• Own CRM improvement plans and required scoping.
• Collate and document team KPIs in tracking documents.
• Maintain CRM best-practice sales processes and forecast checks.
• Set up and manage Marketo usage across the team.

Skills

Jira project management

Marketing automation

Documentation

Project coordination

Sales/Go-to-Market support

English communication

Tools

Jira

Marketo

Tableau

Job description

Discover your 100% YOU with MicroSourcing!

Position: Product Manager - Operations and Automation (B2B AU Telco)

Location: BGC, Taguig City

Work setup & shift: Onsite work setup | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines.

We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role

Own the intake, prioritisation and delivery tracking of Sales Enablement work. Turn requests into structured projects and keep execution moving across teams plus represent sales enablement in the Go-to-Market (GTM) space and Customer Relationship Management (CRM) teams

As Product Manager - Operations And Automation, You Will

• Triage incoming enablement requests and convert briefs into scoped work through Jira
• Coordinate timelines, owners and deliverables across stakeholders
• Manage project workflows in Jira (boards, tickets, statuses, dependencies)
• Act as the team Go-to-Market operations lead for launches and initiatives
• Maintain team templates, project documentation and ways of working
• Run project cadence (planning, stand-ups, status tracking, reporting)
• Manage cross-team projects (Customer Relationship Manager changes, process documentation, system rollouts)
• Track risks, blockers and delivery progress
• Attend ongoing stakeholder meetings for CRM and Go-to-Market teams
• Own the improvement plans for CRM and facilitate any required scoping
• Collate and document team KPI’s in team tracking documents
• Maintain and evolve CRM best practice sales process (deal reviews, pipeline stages, forecast checks) to keep the system aligned with best practice/sales methodology
• Set up and manage Marketo in terms of team usage

What You Need

Non-negotiables

• Strong Jira project workflow management (mandatory)
• Exposure to marketing automation platforms (e.g. Marketo)
• Hands-on experience with Jira and Marketo is essential
• Project coordination across multiple stakeholders)
• Structured documentation and process thinking
• Experience supporting Sales, Go-to Market, Ops or Enablement teams in a project management capacity
• Highly organised with strong written English communication

Preferred Skills/expertise

• Tableau and data analytics understanding (preferred)

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You’ll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/ ;

• Terms & conditions apply