B2B Telco Account Growth Manager

MicroSourcing; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage from day one

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Taguig is seeking an Account Manager to support a dynamic Australian telco client with mid‑market to large‑enterprise customers. You will manage lifecycle relationships, assist sales, and drive growth across a defined portfolio.

The role is onsite, dayshift, requiring 2–3 years in B2B telco or equivalent, strong CRM experience (Salesforce/Tableau), and proficiency with Office 365. You’ll collaborate with internal teams to deliver value and ensure customer success.

Qualifications

• Degree in business, engineering, accounting, or a related field.
• 2–3 years of B2B telco sales or general B2B sales experience.
• Proven track record of meeting and exceeding sales targets.
• Knowledge of CRM and reporting systems such as Salesforce or Tableau.
• Intermediate proficiency with Microsoft Office 365 applications.
• Experience in a multinational environment.

Responsibilities

• Provide life‑cycle support for a portfolio of mid‑market customers.
• Assist sales teams in maintaining relationships with business customers and growing existing accounts.
• Manage a defined portfolio of customer segments, deepening and strengthening relationships.
• Execute ongoing sales activities, including retention, share‑of‑wallet growth, welcome calls, health‑check campaigns, and case management.
• Perform end‑to‑end account management, working toward sales targets.
• Handle billing support, complaint resolution, account changes, and act as a conduit between sales and customers.
• Escalate issues on behalf of customers and provide basic technical support.
• Identify opportunities and sell new products to existing SMB customers.
• Promote value‑added services as required and collaborate with sales channels to achieve growth.
• Continuously seek ways to improve the customer experience.

Skills

Relationship building

Sales enablement

Client management

Education

Bachelor's degree in business, engineering, accounting, or related field

Tools

Salesforce

Tableau

Office 365

Job description

Discover your 100% YOU with MicroSourcing!

Position: Sales Account Manager, B2B Telco

Location: Picadilly Star Building, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

About The Role

As an Account Manager, you will:

• Provide life cycle support for a portfolio of Mid‐Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
• This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.
• End‐to‐end account management role, including working toward a sales target.
• Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‐added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Internal referral point for retention, sales escalations, and sales opportunities
• Build and maintain strong customer relationships
  
  

What You Need

Non-negotiables

• Degree qualified - business, engineering, accounting
• 2-3 years of B2B telco sales or B2B sales career experience
• Proven experience meeting and exceeding sales targets
• Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications
• Working in a virtual sales team
• Working for a multi‐national
• Identifies, develops, and maintains profitable long‐term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply