Product Manager (AI OCR & ODP Practice)

Helpware; Cebu City; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Helpware in Cebu City is seeking a Product Manager for AI OCR & IDP to manage the complete lifecycle of document-processing engagements. This role involves bidding, configuration oversight, and delivering projects on time while ensuring quality and profitability.

The ideal candidate has 5–8+ years in BPO or professional services, technical fluency with OCR platforms, and strong project management skills. Join us to drive continuous improvement and account growth.

Qualifications

• 5–8+ years in BPO/professional-services delivery, solutions consulting, or program management.
• Technical fluency to configure and QA an OCR/IDP platform.
• Strong project-management discipline to run multiple projects concurrently.

Responsibilities

• Own the end-to-end bid lifecycle for client's job opportunities.
• Draft, negotiate, and close Statements of Work.
• Run each engagement from kickoff to closeout.

Skills

BPO/professional-services delivery

Solutions consulting

Program management

Project management discipline

Client-facing communication

Tools

OCR/IDP platforms

APIs

Job description

The Product Manager, AI OCR & IDP owns the complete lifecycle of Helpware’s short-cycle document-processing engagements – from bidding and SOW closure through OCR/IDP configuration, development oversight, and final delivery of work product. This is a player‑coach role: a single accountable owner who moves each opportunity from open job posting to delivered, billable output within tight 90‑day windows, while protecting margin and quality at every step. Success is measured by speed, win rate, accuracy, and repeatable throughput across a high volume of concurrent micro‑projects.

Key Responsibilities

Bid Management & Commercial Ownership

• Own the end‑to‑end bid lifecycle for the client’s short‑term job opportunities: assess fit, scope effort, estimate timeline and cost, and build competitive pricing that protects margin given the rapid cadence.
• Prepare and submit proposals; manage the bid pipeline, win rate, and revenue forecast for the line of business.

SOW & Contract Execution

• Draft, negotiate, and close Statements of Work within the client’s master agreement framework.
• Define deliverables, acceptance criteria, milestones, and SLAs – with tight scope boundaries and change‑control terms suited to fixed‑cycle work.
• Coordinate with finance and legal on billing milestones, revenue recognition, and terms.

OCR/IDP Configuration & Development Oversight

• Translate client requirements into technical configuration specs: document classification, extraction templates, validation rules, exception handling, and output formats.
• Direct, prioritize, and manage developer and engineering resources across concurrent micro‑projects; serve as the single point of technical accountability.
• Own pipeline quality – accuracy thresholds, QA, and validation before delivery.

Delivery & Program Execution

• Run each engagement from kickoff to closeout: timeline, resourcing, risk, and client communication.
• Ensure work product is delivered on time, on spec, and at contracted accuracy and SLA levels.
• Conduct handoff, closeout, and lessons‑learned capture for every engagement.

Management of Client and Internal Audit Adherence

• Ensure adherence to client and internal audit requirements, including monthly AI attestation, vulnerability/security assessment remediations, collaboration on annual pen testing and applicable remediations, and reporting audit findings to both clients and internal management, including executive summaries and supporting data.

Continuous Improvement & Account Growth

• Build reusable playbooks, templates, and configuration libraries to compress bid‑to‑delivery cycle time across engagements.
• Identify repeat and expansion opportunities with the client; feed insights back into pricing and the OCR product roadmap.

Required Qualifications

• 5–8+ years in BPO/professional‑services delivery, solutions consulting, or program management – ideally including document processing, IDP, OCR, or RPA/automation.
• Demonstrated ownership of commercial deals: scoping, estimating, pricing, and SOW negotiation.
• Technical fluency sufficient to configure and QA an OCR/IDP platform and direct developers – must speak the language (APIs, JSON, extraction models, accuracy metrics) without needing to code.
• Strong project‑management discipline; proven ability to run many small, concurrent projects at high velocity.
• Excellent client‑facing communication and negotiation skills.
• Ability to self‑manage with appropriate communications and escalations points; while ensuring seamless teammate collaboration.

Preferred Qualifications

• Hands‑on experience with IDP/OCR platforms (e.g., ABBYY, Hyperscience, Rossum, Google Document AI, AWS Textract, Azure Form Recognizer).
• PMP, Agile, Lean Six Sigma certification, or PDMA.
• Prior experience managing technical products within a services‑based industry.