Product Manager

MicroSourcing; Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Paid time-off

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Manila, Philippines invites a Product Manager to own vendor relationships and the lifecycle of integrated tools under Project MicroSphere. Hybrid work setup and day shifts offer collaboration with cross-functional teams to optimize platform performance.

The role emphasizes contract governance, data-driven metrics, and stakeholder trainings, requiring 3–5 years in product or vendor coordination and strong Excel/data skills.

Qualifications

• 3–5 years in Product Management, vendor management, or IT project coordination.
• Ability to interpret SLAs, SOWs, and MSAs in contracts.
• Proficient in Excel or enterprise data tools for vendor metrics.
• Bachelor's degree in Project Management, Business Admin, or related field.

Responsibilities

• Vendor & SLA management: own third-party platform vendors and ensure performance against thresholds.
• Oversee product enhancements for tools under Project MicroSphere, driving rollouts and optimizations.
• Govern SOWs/MSAs: align external deliverables with agreed contracts.
• Track performance metrics: collect, monitor, and report on logs and uptime.
• Escalation governance: document issues and coordinate with PM and TA Leadership.
• Conduct trainings and maintain SOPs and knowledge libraries.

Skills

High-volume vendor relations

Vendor management

SLA coordination

Data analysis with Excel

Education

Bachelor's degree in related field

Tools

Microsoft Excel

Job description

Position: Product Manager (Project MicroSphere)

Location: Manila, Philippines

Work setup & shift: Hybrid | Day shift

Engagement: Fixed Term - 12 months

Why join MicroSourcing

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Product Manager, your core responsibilities include:

• Vendor & SLA Management: Act as the primary owner for third‑party platform vendors, ensuring continuous performance optimization and adherence to strict contract thresholds.
• Product Enhancements: Oversee the product lifecycle for integrated tools under Project MicroSphere, managing feature upgrades, rollouts, and system optimizations.
• SOW & MSA Compliance: Regularly cross‑reference and govern external vendor data streams and platform deliverables against agreed Service Level Agreements (SLAs), Statements of Work (SOWs), and Master Services Agreements (MSAs).
• Performance Metrics Tracking: Collect, monitor, and report on operational logs, system uptimes, and third‑party spreadsheet performance metrics.
• Escalation Governance: Log, document, and elevate any metric deficits or contract threshold breaches directly to the Project Manager and TA Leadership teams. Ensure resolutions, governance, and tracking of all issues related to vendors.
• Product Trainings: Conduct trainings across relevant stakeholders, maintaining updated knowledge libraries, Standard Operating Procedures (SOP), and manuals up to date.

What You Need

Preferred skills/expertise

• Prior experience managing high‑volume third‑party platform integrations or software vendor relationships.
• Familiarity with tracking operational software pipelines within modern Applicant Tracking Systems (ATS) or enterprise product ecosystems.
• Exposure to corporate shared services or complex IT‑BPM project coordination environments.

Non‑negotiables

• Minimum of 3 to 5 years of experience in Product Management, Vendor Management, SLA coordination, or specialized technical project coordination.
• Demonstrated literacy in commercial contract documentation, specifically an ability to interpret and apply SLAs, SOW clauses, and MSA parameters.
• High proficiency in utilizing Microsoft Excel or enterprise data tools to analyze vendor performance logs and metrics parameters.
• Bachelor's Degree in Project Management, Business Administration, Computer Information Systems, or a related operational discipline.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and one of the largest providers of managed services outsourcing in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply