Product Compliance Coordinator

PENBROTHERS; Makati; Remote; PHP 391,000 - 725,000; Full time

Benefits offered by this job

Meaningful work & Growth

Employee as our biggest asset

Global reach & local impact

Powering global startups

Job summary

Penbrothers International is seeking a meticulous Product Compliance Coordinator to organize product testing, factory inspections, and customer compliance across development, sourcing, quality, sales, suppliers, and labs.

You will build practical checklists and timelines for new customers and categories, track items through completion, and drive consistent, repeatable workflows while escalating uncertainties before testing or production decisions.

Qualifications

• Experience coordinating product testing, QA, factory inspections, regulatory documentation, or customer compliance in consumer products, manufacturing, sourcing, or retail.
• Strong organization and follow-through across multiple products, partners, and deadlines.
• Accurate document control and confidence with spreadsheets and shared systems.
• Clear communication and the ability to turn detailed requirements into actionable steps.
• Good judgment about when to escape a failed test, inspection finding, conflicting requirement, or shipment risk; helpful experience: USA / North American Market Standards and Regulations; Children's products or plush toys; home textiles, pillows, pet products, or craft materials; third-party laboratories and overseas factories; retailer compliance portals; or building compliance workflows.

Responsibilities

• Maintain a tracker for required tests, samples, inspections, documents, approvals, expiration dates, and launch deadlines.
• Coordinate testing with laboratories, including requests, sample submissions, results, final reports, and certificates.
• Work with internal teams and qualified compliance resources to identify product, customer, and market requirements. Escalate uncertain interpretations before testing or production decisions are made.
• Schedule and track factory inspections. Route findings to the right owners and follow corrective actions through closure.
• For new customers, gather vendor manuals, portal instructions, testing protocols, labeling and packaging rules, and approval steps. Build a customer-specific checklist and timeline.
• Submit and maintain records in customer or third-party portals, with clear version and approval history.
• Follow up on missing documents, failed tests, inspection findings, and approaching deadlines; escalated risks promptly.
• Improve templates, trackers, and procedures so the team can apply requirements consistently.

Skills

Product testing coordination

Quality assurance

Regulatory documentation

Customer compliance

Organization

Communication

Attention to detail

Tools

Spreadsheets

Document management systems

Job description

About the Role

The Product Compliance Coordinator will keep product testing, factory inspections, and customer compliance requirements organized and on schedule. This person will coordinate work across product development, sourcing, quality, sales, suppliers, factories, testing laboratories, and inspection providers.

When adding a customer or product category, the coordinator will gather the applicable requirements, turn them into a practical checklist and timeline, and track each item through completion. The ideal candidate enjoys details, follows up consistently, and can turn complex requirements into a clear, repeatable workflow.

What you'll do

• Maintain a tracker for required tests, samples, inspections, documents, approvals, expiration dates, and launch deadlines.
• Coordinate testing with laboratories, including requests, sample submissions, results, final reports, and certificates.
• Work with internal teams and qualified compliance resources to identify product, customer, and market requirements. Escalate uncertain interpretations before testing or production decisions are made.
• Schedule and track factory inspections. Route findings to the right owners and follow corrective actions through closure.
• For new customers, gather vendor manuals, portal instructions, testing protocols, labeling and packaging rules, and approval steps. Build a customer-specific checklist and timeline.
• Submit and maintain records in customer or third-party portals, with clear version and approval history.
• Follow up on missing documents, failed tests, inspection findings, and approaching deadlines; escalated risks promptly.
• Improve templates, trackers, and procedures so the team can apply requirements consistently.

What You Bring

• Experience coordinating product testing, quality assurance, factory inspections, regulatory documentation, or customer compliance in consumer products, manufacturing, sourcing, or retail.
• Strong organization and follow-through across multiple products, partners, and deadlines.
• Accurate document control and confidence with spreadsheets and shared systems.
• Clear communication and the ability to turn detailed requirements into actionable steps.
• Good judgment about when to escape a failed test, inspection finding, conflicting requirement, or shipment risk. Helpful experience: USA / North American Market Standards and Regulations; Children's products or plush toys; home textiles, pillows, pet products, or craft materials; third-party laboratories and overseas factories; retailer compliance portals; or building compliance workflows.

Our Hiring Process & AI Disclaimer:

We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

Read our full AI Disclaimer to learn more.

What you'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.