Senior Product Account Manager

Kueski; Mexico; On-site; PHP 2,455,494 - 3,683,241; Full time

Job summary

Kueski is seeking a Product Account Senior Manager in Pampanga, Mexico, to lead strategic partnerships and drive commercial performance. The role focuses on managing key accounts, driving negotiation efforts, and coordinating cross-functional teams in a fast-paced environment.

The ideal candidate will have over 8 years of experience in account management, proven results in enterprise environments, and fluency in both English and Spanish.

This position supports Kueski's mission of improving financial lives in Mexico while promoting diversity and inclusion.

Qualifications

• Over 8 years of experience in account management or related roles.
• Proven track record managing large enterprise accounts.
• Fluency in English and Spanish is required.

Responsibilities

• Own and grow a key enterprise account, ensuring success and performance.
• Drive commercial negotiations and manage renewals.
• Lead strategic initiatives across Product, Engineering, and Operations teams.

Skills

Account management

Commercial acumen

Stakeholder management

Analytical skills

Problem-solving skills

Negotiation skills

Job description

About Kueski

At Kueski, we are dedicated to improving the financial lives of people in Mexico. Since 2012, we have been the leading buy-now-pay-later (BNPL) and online consumer credit platform in Latin America. Our flagship product, Kueski Pay, offers seamless payment solutions for both online and in-store transactions and is the preferred option for nearly 30 % of Mexico's top e‑commerce merchants.

We are a tech company focused on innovation, collaboration, and impact. Our culture emphasizes diversity and inclusion, and we have received multiple industry recognitions for excellence and ethical business practices.

Position

The Product Account Senior Manager will own and grow a strategic enterprise partnership, leading commercial performance, executive relationships, and cross‑functional initiatives that drive business impact.

Key Responsibilities

Account Ownership & Strategy

• Own the overall success, performance, and growth of a key enterprise account, including revenue, profitability, and customer experience metrics.
• Develop and execute the account strategy, identifying opportunities for expansion, optimization, and long‑term value creation.
• Act as the primary point of contact for senior stakeholders, building trust‑based relationships at executive levels.
• Lead business reviews (QBRs/MBRs), aligning on performance, insights, and future roadmap.

Commercial & Relationship Management

• Drive commercial negotiations, renewals, and contract expansions.
• Identify upsell and cross‑sell opportunities in collaboration with internal teams.
• Deeply understand the partner’s business model, priorities, and success metrics to proactively propose solutions.
• Ensure alignment between partner expectations and internal capabilities.

Execution & Cross‑Functional Leadership

• Lead the end‑to‑end execution of strategic initiatives, coordinating across Product, Engineering, Operations, Risk, and Marketing teams.
• Translate business needs into clear, actionable plans and ensure timely, high‑quality delivery.
• Prioritize initiatives based on business impact, feasibility, and resource allocation.
• Act as the escalation point for complex issues, driving resolution across teams.

Performance Management & Insights

• Define, track, and analyze key performance indicators (KPIs) to measure account success.
• Generate insights and recommendations to improve performance, customer experience, and operational efficiency.
• Monitor risks and proactively implement mitigation strategies.
• Provide regular updates to senior leadership on performance, risks, and opportunities.

Operational Excellence & Continuous Improvement

• Identify and drive process improvements to enhance scalability and efficiency.
• Promote best practices in execution, stakeholder management, and cross‑functional collaboration.
• Lead retrospectives and continuous improvement efforts across initiatives.
• Ensure high standards of organization, documentation, and accountability.

Job Requirements

• 8+ years of experience in account management, business development, consulting, or related roles, with a strong focus on enterprise clients.
• Proven experience owning and growing large, complex accounts with senior executive exposure.
• Strong commercial acumen, including experience in negotiations, revenue growth, and partnership management.
• Experience working with digital products and cross‑functional teams (Product, Tech, Ops).
• Ability to operate at both strategic and execution levels, balancing long‑term vision with day‑to‑day delivery.
• Exceptional stakeholder management and influencing skills, both internally and externally.
• Strong analytical and problem‑solving skills, with the ability to translate data into actionable insights.
• Experience in fintech, financial services, or highly regulated industries is a plus.
• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Entrepreneurial mindset with a strong sense of ownership and accountability.
• Fluency in English and Spanish.

Diversity & Inclusion

At Kueski we embrace diversity in all forms, systematically promote equity, and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment, we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed, please let the Talent Acquisition team know.