Process Support & Optimization Specialist

Jobcrest Management Inc.; Laguna; On-site; PHP 279,000 - 390,600; Full time

Job summary

A management service provider in the Philippines is looking for a Technical Support Specialist to provide support for process-related inquiries and troubleshoot issues. The candidate should have a diploma in a relevant field and 1-3 years of experience in a technical support role. Strong proficiency in MS Office and problem-solving skills are essential. This position requires collaboration with engineering teams and maintaining documentation in an office environment.

Qualifications

• 1-3 years of experience in a technical support role.
• Ability to work effectively in a team environment.
• Knowledge of simple QC tools.

Responsibilities

• Provide technical support for process-related inquiries.
• Assist in troubleshooting process issues.
• Collaborate with engineering teams to improve existing processes.
• Prepare and maintain documentation.

Skills

Proficient in MS Office applications

Strong problem-solving skills

Attention to detail

Education

Diploma in a relevant field (2 to 4 year course)

Tools

Fish Bone Diagram

Root Cause Analysis (RCA)

Pareto chart

Line or Bar graph

Job description

A management service provider in the Philippines is looking for a Technical Support Specialist to provide support for process-related inquiries and troubleshoot issues. The candidate should have a diploma in a relevant field and 1-3 years of experience in a technical support role. Strong proficiency in MS Office and problem-solving skills are essential. This position requires collaboration with engineering teams and maintaining documentation in an office environment.