Process Redesign Manager (B2B AU Telco)

MicroSourcing International; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International is seeking a Process Redesign Manager based in Taguig. The role focuses on identifying areas for simplification, leading multi-functional projects, and delivering measurable financial benefits through disciplined change management.

You will work onsite in BGC, Taguig, collaborating with frontline teams, vendors, and senior leadership to align redesigns with strategic goals, and to present complex findings to executives.

Qualifications

• 4–5 years of experience as a Strategy Analyst/Manager, or 5–6 years in a Business/Financial Analyst or Manager role.
• Lean Six Sigma Black Belt (or Green Belt depending on depth of experience).
• Proven track record of delivering complex change projects improving CX and financial benefits.
• Strong analytical and financial modeling skills with end-to-end process management.
• Undergraduate degree in Finance, Economics, IT, Accounting, Business, or Engineering.

Responsibilities

• Identify key areas for process simplification and standardization to improve customer and employee experience.
• Lead cross-functional projects using Lean Six Sigma, Agile, and Human‑Centered Design to develop improvement solutions.
• Perform deep-dive data analysis and process mining to evaluate performance and build robust financial models.
• Drive end-to-end change initiatives beyond your direct management scope.

Skills

Analytical thinking

Financial modeling

Problem solving

MS Excel

MS Visio

Power BI

Tableau

SQL

Education

Finance

Economics

IT

Accounting

Business

Engineering

Tools

Minitab

Job description

Position: Process Redesign Manager

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Your Role:

• Identify key areas for process simplification and standardization to improve customer and employee experience (EX).
• Lead complex, cross‑functional projects using Lean Six Sigma, Agile, and Human‑Centered Design to develop strategic improvement solutions.
• Perform deep‑dive data analysis and process mining to evaluate operational performance and build robust financial models.
• Drive the approval, implementation, and end‑to‑end execution of change initiatives outside your direct sphere of management control.
• Collaborate with frontline teams, vendors, and senior leadership to align process redesign opportunities with the business unit's strategic goals.
• Provide expert advice on product and process design while managing the overall problem‑solving framework to achieve realistic commercial benefits.
• Structure and simplify complex analytical findings into clear, impactful presentations tailored effectively for Senior Executives.

What You Need:

• 4–5 years of experience as a Strategy Analyst/Manager, or 5–6 years working as a Business/Financial Analyst or Manager.
• Lean Six Sigma certification at Black Belt level (or Green Belt, depending on the depth of experience).
• Proven track record of delivering complex change projects that enhance Customer Experience and drive significant financial benefits.
• Strong analytical, financial modeling, and problem‑solving skills with the ability to manage the process end‑to‑end.
• Relevant undergraduate degree (e.g., Finance, Economics, IT, Accounting, Business, or Engineering).

Preferred skills/expertise

• Formal certification or training in Project and/or Change Management (e.g., PMP, PRINCE2, Agile, Prosci).
• 2–3 years of experience leading and delivering CAPEX/OPEX projects with formal sponsorship and fixed budgets.
• Understanding of the Australian regulatory environment as it relates to telecommunications, alongside consumer product knowledge.
• Advanced proficiency in MS Excel, MS Visio, statistical analysis software (e.g., Minitab), and data visualization tools (e.g., Power BI, Tableau).
• Knowledge or proficiency in SQL for data extraction and analytical research.

Benefits

• Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.