Process & Reconciliation Associate II

Crawford & Company; Iloilo City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Crawford & Company in Iloilo City, Philippines, is seeking a detail‑oriented processing associate to ensure accurate handling of client information from intake to reconciliation. The role emphasizes strict SOP adherence and timely reporting.

Responsibilities include identifying adjustments, preparing reports, and collaborating with colleagues to resolve issues while maintaining confidentiality and professionalism in all tasks.

Qualifications

• Bachelor's degree in a related course.
• At least two years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - able to work independently and as a team member.

Responsibilities

• Review and reconcile client information per SOPs and turnaround times.
• Identify adjustments and variances to reconcile.
• Prepare reports summarizing information.
• Coordinate with other processors to resolve issues.
• Ensure proper file management and documentation of client systems.
• Route tasks to appropriate processors using internal systems.
• Refer matters beyond authority to supervisor for direction.
• Uphold Crawford Code of Conduct and confidentiality.
• Perform admin duties as assigned to support other processes.
• Non-clinical staff may not interpret clinical information.

Skills

Typing

Communication

Analytical skills

Multitasking

Time management

Attention to detail

Confidentiality

Interpersonal skills

Teamwork

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Crawford & Company in Iloilo City, Philippines, is seeking a detail‑oriented processing associate to ensure accurate handling of client information from intake to reconciliation. The role emphasizes strict SOP adherence and timely reporting.

Responsibilities include identifying adjustments, preparing reports, and collaborating with colleagues to resolve issues while maintaining confidentiality and professionalism in all tasks.