Associate Specialist, Governance, Risk and Compliance

Concentrix; Cagayan de Oro; On-site; PHP 420,000 - 720,000; Full time

Job summary

Concentrix is seeking an Associate Specialist in Governance, Risk & Compliance. You will support risk assessments, maintain control documentation, and drive remediation across operations. You will work with internal teams to ensure compliance, identify control gaps, and help close audit findings.

The role emphasizes risk documentation, testing, and continuous improvement, with collaboration across sites and stakeholders to uphold robust control environments.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Risk Management, or a related field.
• Experience in risk, compliance, audit, controls, or governance is required.
• Strong analytical, communication, and reporting skills.
• Ability to manage multiple tasks with accuracy and deadlines.
• Strong stakeholder management and collaboration skills.

Responsibilities

• Conduct and maintain risk assessments for high-impact processes.
• Review and update risk documentation on a six-month cycle.
• Maintain risk documentation across sites and operations.
• Review operational inherent risks on a quarterly basis and highlight updates.
• Develop, maintain, and execute control testing protocols.
• Monitor KCO adherence and flag anomalies for follow-up.
• Prepare clear, timely reports on control performance, findings and trends.
• Identify and report control deficiencies and track mitigations.
• Support audit findings, testing exceptions, and control gaps.
• Collaborate with stakeholders to remediate and close actions.
• Use root cause analysis to improve control design and efficiency.
• Communicate risk updates clearly to management and clients.

Job description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Associate Specialist, Governance, Risk & Compliance

supports the effective management of risk and control activities across operations. This role is responsible for facilitating risk assessments, maintaining control documentation, executing control testing, and driving continuous improvement across the control environment. The position works closely with internal teams and stakeholders to help ensure compliance, identify control gaps, and support remediation efforts.

Key Responsibilities

• Conduct and maintain risk assessments for high-impact processes.
• Review and update risk documentation on a six-month cycle to ensure accuracy and relevance.
• Maintain strong and consistent risk documentation across all sites and operational areas.
• Review operational inherent risks on a quarterly basis and highlight key updates or emerging concerns.

Control Testing & Monitoring

• Develop, maintain, and execute control testing protocols in line with governance requirements.
• Monitor KCO adherence and flag any anomalies or exceptions for follow-up.
• Prepare clear, accurate, and timely reports on control performance, findings, and trends.

Issue Management & Remediation

• Identify and report control deficiencies, ensuring timely tracking of mitigation actions.
• Support teams in addressing audit findings, testing exceptions, and control gaps.
• Support change request impact assessments to evaluate potential risk and control impacts.
• Collaborate with stakeholders to follow through on remediation activities and closure.

Process Improvement & Stakeholder Communication

• Use root cause analysis (RCA) to help improve control design, efficiency, and sustainability.
• Highlight material document changes to management and clients in a clear and timely manner.
• Promote awareness and understanding of whistleblowing responsibilities across the organization.
• Communicate risk-related updates in a professional, concise, and stakeholder-friendly manner.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Risk Management, or a related field.
• Relevant experience in risk, compliance, audit, controls, or governance.
• Experience supporting control testing, documentation, or remediation activities is an advantage.
• Strong analytical, communication, and reporting skills.
• Ability to manage multiple tasks and deadlines with accuracy and attention to detail.
• Strong stakeholder management and collaboration skills.
• Proficiency in handling operational documentation and compliance-related processes.