Wealth Management - Control Manager

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Business process and solutions associate to design, document, and continuously improve control solutions in response to evolving regulatory expectations.

You will translate requirements into scalable processes, and measurable outcomes, partnering with client-facing and operational teams across regions. You will use analytics, automation, and strong project discipline to drive consistent execution across regions and support governance, risk assessments, and

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in process, controls, risk, compliance, audit, or related discipline.
• Knowledge of control frameworks and control lifecycle practices (design, documentation, testing, remediation).
• Experience translating regulatory or policy requirements into implementable process and control changes.
• Strong analytical skills, including metrics definition and data interpretation for risk decisions.
• Experience creating clear documentation for processes, controls, and governance routines.
• Proven project delivery capability including scope, planning, and stakeholder management.
• Strong written and verbal communication skills for complex topics.

Responsibilities

• Translate regulatory and risk requirements into clear, actionable process and control enhancements.
• Support the design and adaptation of control solutions, including preventive and detective controls, to address evolving risk themes.
• Maintain accurate process and control documentation, including control descriptions, ownership, evidence standards, and escalation paths.
• Partner with stakeholders across Europe, the Middle East and Africa and across Asia to align on requirements, changes, and communications.
• Perform business impact analysis to support management decision-making, including identifying impacted processes, risks, controls, and stakeholders.
• Define and document roles and responsibilities for initiatives, including governance, handoffs, and accountability.
• Create and manage implementation plans, including scope, milestones, dependencies, and change control.
• Coordinate testing and validation activities, document results, and support timely remediation of gaps identified.
• Track and report initiative status, risks, issues, and decisions through agreed governance forums.
• Support ongoing risk assessments, including issue identification, escalation, root cause analysis, and remediation tracking.

Skills

Regulatory knowledge

Risk management

Process improvement

Analytical skills

Documentation

Stakeholder management

Project delivery

Communication

Education

Bachelor’s degree or equivalent

Job description

Help shape how we respond to regulatory change by turning complex requirements into practical, measurable control improvements. You will partner with stakeholders across regions to strengthen governance, documentation, and execution discipline. If you enjoy solving ambiguous problems with data, structure, and collaboration, this role offers meaningful impact and visibility.

Job summary:

As a Business process and solutions associate in TBD team name, you will help design, document, and continuously improve control solutions that respond to evolving regulatory expectations and risk landscapes. You will collaborate with client-facing and operational partners to translate requirements into scalable processes, clear controls, and measurable outcomes. You will use analytics, automation, and strong project discipline to drive consistent execution across regions.

Job responsibilities:

• Translate regulatory and risk requirements into clear, actionable process and control enhancements.
• Support the design and adaptation of control solutions, including preventive and detective controls, to address evolving risk themes.
• Maintain accurate process and control documentation, including control descriptions, ownership, evidence standards, and escalation paths.
• Partner with stakeholders across Europe, the Middle East and Africa and across Asia to align on requirements, changes, and communications.
• Perform business impact analysis to support management decision-making, including identifying impacted processes, risks, controls, and stakeholders.
• Define and document roles and responsibilities for initiatives, including governance, handoffs, and accountability.
• Create and manage implementation plans, including scope, milestones, dependencies, and change control.
• Coordinate testing and validation activities, document results, and support timely remediation of gaps identified.
• Track and report initiative status, risks, issues, and decisions through agreed governance forums.
• Support ongoing risk assessments, including issue identification, escalation, root cause analysis, and remediation tracking.

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent practical experience.
• TBD years of experience in process, controls, risk, compliance, audit, or a related discipline.
• Demonstrated knowledge of control frameworks and control lifecycle practices (design, documentation, testing, remediation).
• Experience translating regulatory or policy requirements into implementable process and control changes.
• Strong analytical skills, including the ability to define metrics and interpret data to inform risk and control decisions.
• Experience creating clear documentation for processes, controls, and governance routines.
• Demonstrated project delivery capability, including scope definition, planning, issue/risk tracking, and stakeholder management.
• Strong written and verbal communication skills, including the ability to present complex topics clearly to varied audiences.
• Ability to manage competing priorities and drive timely resolution of risks, issues, and decisions.
• High attention to detail and a consistent approach to quality and control standards.

Preferred qualifications, capabilities and skills:

• Experience supporting multi-region stakeholders and navigating differing regulatory expectations across jurisdictions.
• Experience with process improvement methods (e.g., Lean, Six Sigma) or structured problem-solving approaches.
• Experience using analytics, automation, or workflow tools to improve control execution and monitoring.
• Experience building dashboards or reporting for control performance, issues, and remediation.
• Familiarity with risk assessment practices, including root cause analysis and control effectiveness evaluation.
• Project management certification (e.g., PRINCE2, PMP) or equivalent delivery experience.
• Experience working in partnership with client-facing and operations teams to implement control changes with minimal disruption.