Process Design Assistant (PH)

ProfitCoach; Philippines; À distance; PHP 868 000 - 1 215 000; Plein temps

Avantages offerts par ce poste

PTO

Health stipend

Résumé du poste

ProfitCoach is hiring a hands-on, remote role focused on turning how a property management company operates into reliable software-driven processes. You will design, implement, and optimize workflows, document SOPs, translate them into diagrams with LucidChart, and train clients.

Applicants must have either property‑ops experience or strong automation/CRM skills and excellent English communication. This full-time position expects 40–45 hours per week, immediate start, and collaboration across

Qualifications

• Must have property management operations experience and/or strong automation/CRM skills.
• Excellent English communication with clients.
• Hands-on, client-facing role translating operations into software solutions.

Responsabilités

• Design and implement processes for core property management operations.
• Implement and test workflows within automation software.
• Analyze processes for efficiency and identify automation opportunities.
• Review and optimize against PM Ops Standards.
• Own SOP documentation and create visual diagrams using LucidChart.
• Ensure quality and handle exceptions in the workflow.
• Champion continuous improvement and stay updated on PM tech.

Connaissances

Property management ops

Automation building

CRM systems

English communication

Outils

LucidChart

Description du poste

Ideal Start Date: Immediately
Location: Remote
Hours of Work: 40-45 hours/week
Status: Full-time position

Compensation: $10-$14/hr

After applying, please keep an eye on your email (including spam/junk folders), as some of our messages may land there.

Who We Are

ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. Our team thrives in a completely remote work environment through high productivity.

MISSION OF THE ROLE

Keeping it simple, the person for this position MUST have BOTH of the following:

• Property management operations experience (ops management; implementing, coordinating, or improving processes across leasing, resident services, or maintenance) AND/OR a high degree of technical capability (building automations, workflows, or CRM systems)
• AND the ability to communicate clearly and confidently in English with clients

If you have both of these, we would love to hear from you. More details are provided below.

This role is:

Hands-on and client-facing. The core challenge is turning how a property management company actually operates into processes that run reliably in its software, then walking clients through them with confidence. You'll thrive here if you enjoy both building the solution and explaining it.

This role is not:

A solo, build-it-your-own-way job. If you get energized by making proven tools do more, rather than starting from scratch on your own, you'll fit right in. And if your background is purely accounting, or you'd rather build without talking to clients, this likely isn't the right fit.

Key responsibilities

Design and implementation (75%)

• Conceptualize and design processes for core property management operations, sales, new services, and client-specific needs.
• Implement and test processes within workflow automation software, validating functionality and ensuring reliable execution across connected systems.

Process optimization (10%)

• Analyze existing processes and identify areas for improvement in efficiency, task delegation, timelines, and automation.
• Review and optimize processes to align with PM Ops Standards, industry best practices, and client-specific nuances, ensuring consistent execution and eliminating redundancy across workflows.

Process documentation (5%)

• Own process documentation, including creating, revising, and maintaining SOPs for internal use and client engagements.
• Translate processes into clear visual diagrams using tools like LucidChart to support team alignment, training, and scalability.

Quality assurance (5%)

• Ensure processes are designed and optimized in alignment with the PM Ops Standards and industry best practices.
• Implement measures to keep service quality consistent while handling custom scenarios and exceptions.

Continuous improvement (5%)

• Champion a culture of continuous process development and improvement.
• Collaborate with internal teams to foster a mindset of efficiency and innovation.
• Stay current on emerging tools in the PM tech stack, assessing their potential and recommending solutions for client engagements.

Culture fit and core values

• Think Abundantly
• Own the Outcome
• Be Courageous
• Leverage Your Talents
• ADEPT Communication (Assess the need, Detail the solution, Energize the conversation, Provide closure, Tell the truth always)

• Salary
• PTO
• Health stipend