Process Design Assistant (PH)

ProfitCoach; Philippines; A distancia; PHP 865.000 - 1.211.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary

PTO

Health stipend

Descripción de la vacante

ProfitCoach is a fully remote, full-time role offering $10-$14 per hour and 40-45 hours per week. The team operates remotely, guided by client-focused property management process optimization, with immediate start date.

You will turn operations into reliable software-driven processes and help clients adopt them with confidence. The role emphasizes hands-on collaboration, clear English communications, and the ability to translate workflows into scalable SOPs and visual diagrams.

Formación

• Property management ops across leasing, resident services, or maintenance
• Clear English communication with clients
• Ability to design processes and translate to SOPs in an automation context

Responsabilidades

• Design and implement core PM processes across operations and client needs
• Develop and test workflows in automation software ensuring reliable execution
• Analyze processes to improve efficiency and reduce manual work
• Create, revise, and maintain SOPs and translate processes into visual diagrams (LucidChart)
• Ensure quality aligned with PM Ops standards and drive continuous improvement

Conocimientos

Property management operations

English communication with clients

Herramientas

LucidChart

Descripción del empleo

Ideal Start Date: Immediately
Location: Remote
Hours of Work: 40-45 hours/week
Status: Full-time position

Compensation: $10-$14/hr

Who We Are

ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. Our team thrives in a completely remote work environment through high productivity.

MISSION OF THE ROLE

Keeping it simple, the person for this position MUST have BOTH of the following:

• Property management operations experience (ops management; implementing, coordinating, or improving processes across leasing, resident services, or maintenance) AND/OR a high degree of technical capability (building automations, workflows, or CRM systems)
• AND the ability to communicate clearly and confidently in English with clients

If you have both of these, we would love to hear from you. More details are provided below.

This role is:

Hands-on and client-facing. The core challenge is turning how a property management company actually operates into processes that run reliably in its software, then walking clients through them with confidence. You'll thrive here if you enjoy both building the solution and explaining it.

This role is not:

A solo, build-it-your-own-way job. If you get energized by making proven tools do more, rather than starting from scratch on your own, you'll fit right in. And if your background is purely accounting, or you'd rather build without talking to clients, this likely isn't the right fit.

Requirements

Key responsibilities

Design and implementation (75%)

• Conceptualize and design processes for core property management operations, sales, new services, and client-specific needs
• Implement and test processes within workflow automation software, validating functionality and ensuring reliable execution across connected systems

Process optimization (10%)

• Analyze existing processes and identify areas for improvement in efficiency, task delegation, timelines, and automation
• Review and optimize processes to align with PM Ops Standards, industry best practices, and client-specific nuances, ensuring consistent execution and eliminating redundancy across workflows

Process documentation (5%)

• Own process documentation, including creating, revising, and maintaining SOPs for internal use and client engagements
• Translate processes into clear visual diagrams using tools like LucidChart to support team alignment, training, and scalability

Quality assurance (5%)

• Ensure processes are designed and optimized in alignment with the PM Ops Standards and industry best practices
• Implement measures to keep service quality consistent while handling custom scenarios and exceptions

Continuous improvement (5%)

• Champion a culture of continuous process development and improvement
• Collaborate with internal teams to foster a mindset of efficiency and innovation
• Stay current on emerging tools in the PM tech stack, assessing their potential and recommending solutions for client engagements

Culture fit and core values

• Think Abundantly
• Own the Outcome
• Be Courageous
• Leverage Your Talents
• ADEPT Communication (Assess the need, Detail the solution, Energize the conversation, Provide closure, Tell the truth always)

Benefits

• Salary
• PTO
• Health stipend