Principal Systems Engineer - Messaging Expert

Boehringer Ingelheim; Muntinlupa; Presencial; PHP 1 800 000 - 2 400 000; Tempo integral

Resumo da oferta

Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team is seeking a Principal Systems Engineer to lead the delivery and support of secure, scalable messaging solutions and to drive AI-enabled operations across a global environment.

You will design and optimize Exchange Online, Defender, mail routing and DNS configurations while implementing automation and AI-assisted incident triage to improve reliability and user experience worldwide.

Qualificações

• Experience supporting enterprise messaging in a complex, globally distributed environment.
• Ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities.
• Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases.
• Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills.

Responsabilidades

• Provide expert-level administration and support for Exchange Online and Microsoft Defender.
• Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments.
• Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure.
• Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting.
• Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response.
• Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects.
• Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations.
• Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics.
• Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making.
• Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows.
• Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting.
• Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience.

Conhecimentos

Enterprise messaging

System lead

AI in operations

Troubleshooting

Stakeholder management

Ferramentas

Scripting

APIs

Automation

PowerShell

Descrição da oferta de emprego

Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Principal Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide.

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Principal Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide.

Duties and Responsibilities

• Provide expert-level administration and support for Exchange Online and Microsoft Defender
• Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments
• Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure
• Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting
• Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response
• Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects
• Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations
• Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics
• Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making
• Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows
• Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting
• Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience

Requirements:

• Strong experience supporting enterprise messaging and communication services in a complex, globally distributed environment
• Demonstrated ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities
• Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases
• Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills

Desired Skills & Qualifications

• Solid knowledge of mail flow, messaging security, identity and directory dependencies, DNS, encryption and service monitoring
• Experience with scripting, APIs, workflow automation, operational analytics and continuous process improvement
• Fluent professional English and the ability to collaborate effectively across regions, cultures and time zones
• Experience in regulated or security-sensitive enterprise environments
• Experience designing operational dashboards, automated remediation or knowledge-management solutions
• Relevant certifications or formal training in messaging, cloud infrastructure, security, automation, data or AI

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com