Principal Service Delivery Manager

Harris Computer; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Harris Computer in the Philippines is seeking a proactive client relationship and program manager to oversee technology client communications, weekly status meetings, and monthly KPI/SLA reporting to executives. You will own hosting issues, drive performance reporting, and coordinate across internal teams and business partners to ensure successful delivery.

Responsibilities include monitoring tools, managing hosting margins, and guiding environmental change control for client awareness and

Responsibilities

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
• Owns all client hosting issues and ensures they are satisfactorily resolved
• Delivers regular program status updates and performance reporting
• Owns all collaboration to ensure internal groups and business partners are delivering successfully
• Technology escalation point for our clients
• Manages our hosting profit margin and continuously strives to maximize
• Manages environmental change control for client awareness and acceptance
• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)
• Executes performance monitoring tools and reporting for proactive issue identification and resolution

Job description

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
• Owns all client hosting issues and ensures they are satisfactorily resolved
• Delivers regular program status updates and performance reporting
• Owns all collaboration to ensure internal groups and business partners are delivering successfully
• Technology escalation point for our clients
• Manages our hosting profit margin and continuously strives to maximize
• Manages environmental change control for client awareness and acceptance
• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)
• Executes performance monitoring tools and reporting for proactive issue identification and resolution