Principal Product Analyst (Loyalty Solutions)

1074 Amadeus Marketing Philippines Inc.; Makati; On-site; PHP 1,674,000 - 3,013,000; Full time

Benefits offered by this job

Flexible working model

Global culture

Continuous learning opportunities

Health and caregiving benefits

Job summary

Amadeus Marketing Philippines Inc. is seeking a Principal PDA to translate complex needs into impactful product requirements within a global travel technology context. You will analyze requirements, write specifications, estimate costs, and coordinate diverse stakeholders in a competency-centered delivery model.

You will shape roadmaps and ensure alignment with business value for an airline customer. You will lead functional design, validate specifications, and drive backlog prioritization while

Qualifications

• Excellent analysis and design capabilities with structured thinking.
• Proficient in modeling with UML diagrams.
• Experience with API testing using Postman is highly desirable.
• Strong background in SCRUM/Agile methodologies and product ownership.
• 5+ years in Product Management or related roles.

Responsibilities

• Assess requirements and translate them into workable solutions.
• Engage with airline customers to clarify and refine needs.
• Shape and maintain customer backlog, priorities, and business drivers.
• Size specification and validation work; write detailed specifications.
• Lead functional design and ensure alignment with product capabilities.
• Produce deliverables: feasibility studies, interface docs, product specs.
• Collaborate across teams to ensure coherence of roadmap and delivery.
• Contribute to product vision, roadmap, and continuous improvement initiatives.
• Provide leadership and guidance to analysts in elicitation and backlog management.

Skills

Analysis & design

UML diagrams

Postman

API testing

Agile methodologies

Scrum Master

Product Owner

Product Management

Documentation

Communication

Teamwork

Problem-solving

Tools

Postman

Job description

About the role

In today's hyper-competitive travel industry, Loyalty is no longer just a program, it is the engine that drives customer engagement, retention, and revenue growth. From shaping personalized experiences to unlocking new commercial opportunities, it blends innovation, engineering excellence, and customer-centric thinking to create real business value. As a Principal PDA, you operate at the crossroads of technology, business, and customer experience, translating complex needs into impactful solutions and helping shape how airlines connect with their customers at global scale. Your role will be focused on functional analysis: you are responsible for analyzing requirements, proposing solutions, estimating cost, writing specifications, and coordinating all impacted actors. This "construction" role goes hand-in-hand with building and evolving the product vision. Within a Competency Center model, you will work as part of a dedicated, long-term team serving a specific airline customer. You will act as a functional partner to the customer, contributing not only to requirement delivery but also to shaping the customer’s roadmap and priorities, while developing a deep understanding of their business context and transformation journey.

In this role,

• Assess requirements
• Build, maintain, and share functional knowledge of processes, services, and end-user product usage
• Analyze business requirements from the customer
• Engage directly with the airline customer to clarify and refine requirements
• Shape and maintain a clear view of the customer backlog, priorities, and business drivers
• Size specification and validation work
• Carry out functional design
• Understand, identify and define customer needs. Transforms the high-level vision of the Product Manager into detailed requirements, working closely with a range of stakeholders for the product, including non-customer stakeholders such as finance, security, operations, support, audit, and others.
• Consolidate and articulate business needs into new product concepts or upgrades and interact with Epic owners and Product Managers to develop features affecting the team backlog.
• Contribute to the product vision and roadmap.
• Define and continuously develop the product vision & the business value in line with the business owners, product managers and other Product Owners & agile teams
• Support the product features definition (scoping). With the support of the Agile team, lead the definition and prioritization of the Features, based on customer needs and value, to deliver based on market and business needs
• Produce key deliverables (Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications) and lead functional walkthroughs
• Ensure alignment between customer expectations, product capabilities, and CC delivery constraints (capacity, commitments, roadmap)
• Translate customer needs into scalable solutions, balancing product alignment and necessary adaptations
• Identify gaps between customer roadmap and product roadmap and propose pragmatic solutions
• Collaborate with other teams to ensure functional compatibility across Amadeus systems
• Collaborate with other teams across the group to ensure coherent prioritization, product alignment, marketing and user experience across various groups.

Overview validation

• Validate product compliance, system integrity, and ensure sign-off
• Investigate, validate, and prioritize reported incidents to ensure production integrity
• Validate delivered functionalities against customer-specific acceptance criteria
• Support customer-facing validation activities (UAT preparation, walkthroughs, clarifications)

Customer-Centric Delivery within Competency Center

Work as part of a dedicated, cross-functional team assigned to a specific customer Contribute to long-term service delivery, beyond project scope (evolution, improvement, operational support) Support prioritization and planning by bringing customer value perspective Contribute to continuous improvement initiatives (process, quality, efficiency)

Leadership

Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad and complex projects. Provide product leadership and guidance to Product Definition Analysts/Business Analysts in requirements elicitation, backlog management, and client interactions all throughout the product life cycle.

About the Ideal Candidate

• Excellent analysis & design skills
• Knowledge of UML diagrams
• Experience with Postman and API testing is highly desirable
• SCRUM/Agile methodologies
• Experience as a Scrum Master or product owner is nice to have
• 5+ years of experience and advanced knowledge in Product Management related roles.
• Understanding of different test tool applications
• Ability to write clear and structured documentation
• Good written and verbal communication, teamwork, and problem-solving skills
• Ability to interact and communicate successfully with business partners and technology teams

What we can offer you

• A meaningful mission contributing to the future of travel.
• A truly global culture reflected in our people, operations, and ways of working.
• Continuous learning opportunities through on-the-job experience, formal programs, and daily collaboration.
• A supportive environment that encourages both professional development and personal well-being.
• A comprehensive rewards package, including compensation, bonus opportunities, and health and caregiving benefits.
• A flexible working model that helps you do your best work.
• A diverse, and inclusive community committed to ensuring everyone can thrive.
• A trusted company that values dependable and long-lasting relationships with customers, partners, and employees.

#LI-APAC24 Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

As part of our global team of 20,000+ passionate team members across 100+ locations, you'll join a community united by a love for travel and technology. We're not just shaping the future of travel; we're using it as a force for good, enriching lives and supporting our planet. Here, you'll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!