Product Management Analyst II (Loyalty Solutions)

AMADEUS MARKETING PHILS, INC.; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

AMAS Marketing Phils, Inc. is seeking a functional analyst who translates airline customer needs into actionable solutions.

You will balance business requirements with product capabilities, running feasibility studies, specifications, and interfaces within a Competency Center model for a dedicated airline client. You will collaborate with Product, Project, Development, and Migration teams to shape roadmaps, validate features, and support UAT.

Qualifications

• Strong analytical and design capabilities.
• Knowledge of UML diagrams.
• Experience with Postman and API testing desirable.
• Familiarity with SCRUM/Agile methodologies.
• Ability to write clear, structured documentation.

Responsibilities

• Assess requirements and share functional knowledge of processes and product usage.
• Carry out functional design, produce key deliverables, and lead walkthroughs.
• Validate product compliance, investigate incidents, and prioritize issues for production integrity.
• Manage relations with Product, Project, Development, Account, and Migration teams.
• Support customer-facing validation activities (UAT preparation, walkthroughs, clarifications).

Skills

Analytical thinking

UML diagrams

Postman & API testing

SCRUM/Agile

Documentation

Stakeholder communication

Teamwork & collaboration

Problem solving

Tools

Postman

Job description

About the role

In today’s hyper-competitive travel industry, Loyalty is no longer just a program, it is the engine that drives customer engagement, retention, and revenue growth. From shaping personalized experiences to unlocking new commercial opportunities, it blends innovation, engineering excellence, and customer-centric thinking to create real business value.

You operate at the crossroads of technology, business, and customer experience, translating complex needs into impactful solutions and helping shape how airlines connect with their customers at global scale.

Your role will be focused on functional analysis: you are responsible for analyzing requirements, proposing solutions, estimating cost, writing specifications, and coordinating all impacted actors.

This “construction” role goes hand-in-hand with building and evolving the product vision.

Within a Competency Center model, you will work as part of a dedicated, long-term team serving a specific airline customer. You will act as a functional partner to the customer, contributing not only to requirement delivery but also to shaping the customer’s roadmap and priorities, while developing a deep understanding of their business context and transformation journey.

In this role, you will:

Assess requirements

• Build, maintain, and share functional knowledge of processes, services, and end-user product usage
• Analyze business requirements from the customer
• Engage directly with the airline customer to clarify and refine requirements
• Shape and maintain a clear view of the customer backlog, priorities, and business drivers
• Size specification and validation work

Carry out functional design

• Produce key deliverables (Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications) and lead functional walkthroughs
• Ensure alignment between customer expectations, product capabilities, and CC delivery constraints (capacity, commitments, roadmap)
• Translate customer needs into scalable solutions, balancing product alignment and necessary adaptations
• Identify gaps between customer roadmap and product roadmap and propose pragmatic solutions
• Collaborate with other teams to ensure functional compatibility across Amadeus systems

Overview validation

• Validate product compliance, system integrity, and ensure sign-off
• Investigate, validate, and prioritize reported incidents to ensure production integrity
• Validate delivered functionalities against customer-specific acceptance criteria
• Support customer-facing validation activities (UAT preparation, walkthroughs, clarifications)

Manage relations with key stakeholders

• Interface with Product, Project, Development, Account, Implementation, and Migration teams
• Act as a key interface within the Competency Center and with the customer
• Collaborate closely with the extended account team (Customer Success, Implementation, Account Management)
• Build strong relationships with customer stakeholders through regular interactions and workshops
• Contribute to CC governance routines (backlog review, prioritization, roadmap discussions, status follow-ups)
• Ensure alignment between customer expectations, CC capacity, and delivery commitments, proactively raising risks and trade-offs

Customer-Centric Delivery within Competency Center

• Work as part of a dedicated, cross-functional team assigned to a specific customer
• Contribute to long-term service delivery, beyond project scope (evolution, improvement, operational support)
• Support prioritization and planning by bringing customer value perspective
• Contribute to continuous improvement initiatives (process, quality, efficiency)

About the Ideal Candidate

• Excellent analysis & design skills
• Knowledge of UML diagrams
• Experience with Postman and API testing is highly desirable
• SCRUM/Agile methodologies
• Experience as a Scrum Master is nice to have
• Understanding of different test tool applications
• Ability to write clear and structured documentation
• Good written and verbal communication, teamwork, and problem-solving skills
• Ability to interact and communicate successfully with business partners and technology teams

What we can offer you

• A meaningful mission contributing to the future of travel.
• A truly global culture reflected in our people, operations, and ways of working.
• Continuous learning opportunities through on‑the‑job experience, formal programs, and daily collaboration.
• A supportive environment that encourages both professional development and personal well‑being.
• A comprehensive rewards package, including compensation, bonus opportunities, and health and caregiving benefits.
• A flexible working model that helps you do your best work.
• A diverse, and inclusive community committed to ensuring everyone can thrive.
• A trusted company that values dependable and long‑lasting relationships with customers, partners, and employees.