Principal AI Solutions Architect/Technical Lead

iSupport Worldwide; Pasig; On-site; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activity

Upskilling academy

Modern facilities

Job summary

iSupport Worldwide is seeking an experienced AI/Cloud Architect to lead enterprise Copilot Studio agent programs. You will translate business needs into agent designs, own roadmaps and guide production rollouts in Microsoft Teams and Microsoft 365.

The role requires deep expertise in AI, solution architecture, and governance, with a focus on grounded AI, metrics and enterprise integration across SharePoint and the Power Platform. Based in Metro Manila.

Qualifications

• Seven to ten+ years in software development, architecture or enterprise development.
• 2–3 years building AI agents or copilots, preferably with Copilot Studio or Power Virtual Agents.
• Strong AI-native working style with AI tools in daily workflow.
• Experience designing end-to-end AI solutions and governance models.
• Excellent client-facing consulting and proposal-writing skills.
• Ability to scope pilots, estimate effort and manage delivery.

Responsibilities

• Own product lead role for enterprise Copilot Studio agents and roadmap.
• Design AI solutions across Copilot Studio, Azure AI services, Power Platform.
• Create grounded, retrieval-augmented agent architectures and orchestration.
• Lead client discovery and write client-friendly proposals.
• Scope pilots, craft delivery plans and manage changes.
• Provide technical leadership and enforce standards and reviews.
• Establish ALM governance, security and deployment practices.
• Define agent development pathways across platforms and tools.
• Lead citizen developer enablement and learning programs.
• Partner with stakeholders to drive adoption and measure impact.
• Monitor usage and produce insights for continuous improvement.
• Collaborate with architects, data teams and security for delivery.

Skills

AI architecture

Leadership

Client discovery

Solution design

Grounded AI

Governance

Tools

Microsoft Copilot Studio

Azure AI services

Power Platform

SharePoint

Microsoft 365

Job description

KEY RESPONSIBILITIES

• AI Agent Product Ownership: Serve as product lead and architect for enterprise Copilot Studio agents. Translate business needs into agent designs, own the roadmap and guide agents from prototype through production rollout in Microsoft Teams and Microsoft 365.
• End-to-End Solution Architecture: Design complete AI solutions across Copilot Studio, Azure AI services, Power Platform and enterprise systems. Identify technical dependencies, risks and integration points early, and make and document sound architectural decisions.
• Agent Architecture and Grounding: Design grounded, retrieval-augmented (RAG) agent architectures built on structured, trustworthy knowledge sources. Define orchestration patterns, including specialized sub-agents, actions, connectors and integrations with enterprise systems.
• Client Discovery and Solution Proposals: Lead client discovery conversations. Turn business problems into clear technical solutions and write client-friendly proposals that set out scope, approach, assumptions and expected outcomes.
• Pilot Ownership and Estimation: Scope proofs of concept and pilots, develop effort estimates and delivery plans, and take solutions from discovery through implementation, keeping estimates and scope aligned as work progresses.
• Technical Leadership: Guide and mentor other developers, establish technical standards, coding and design conventions and review practices, and support the broader delivery team in shipping high-quality solutions.
• ALM, Governance and Security: Establish and run governed DEV/QA/PROD deployment using managed solutions and application lifecycle management (ALM). Define Power Platform and Copilot Studio governance, environment strategy, data loss prevention and security standards.
• Enterprise Agent Pathway: Define and maintain a clear pathway for agent development across SharePoint Agents, Microsoft 365 Copilot Agent Builder, Copilot Studio orchestration, Azure AI services and Fabric Data Agents, guiding teams to the right tool for each use case.
• Citizen Developer Enablement: Lead the citizen developer program, covering enablement, governance and delivery. Grow and engage the maker community, and build reuse catalogs and showcase platforms that help citizen-built solutions scale.
• Learning Program Design: Create and deliver hands-on Copilot Studio and Power Platform learning programs, including live coaching, gamified elements, badges and project-based graduation, in multiple languages where needed.
• Stakeholder and Vendor Engagement: Partner with business leaders, IT, security and data teams to prioritize use cases and drive adoption. Work with Microsoft product teams on pilots, previews and product feedback.
• Performance Tracking and Reporting: Monitor agent usage, answer quality, adoption and business impact. Provide regular reports and insights to stakeholders, highlighting progress and recommending improvements.
• Collaboration and Teamwork: Collaborate closely with architects, developers, data teams, security and change management to ensure seamless delivery and exceed stakeholder expectations.

CANDIDATE PROFILE

Must-Have Requirements

• Development-First Background: Seven (7) to ten (10)+ years of hands-on software development, architecture, integration or enterprise development experience. This is a builder role, not a purely functional or administrative one.
• AI Agent and Chatbot Experience: At least two (2) to three (3) years building AI agents, copilots, chatbots or related AI solutions, ideally with Microsoft Copilot Studio or Power Virtual Agents. Candidates with fewer total years remain eligible if they show strong, demonstrable chatbot, Copilot or AI-agent expertise.
• AI-Native Working Style: Advanced, instinctive use of AI throughout development, architecture, documentation, estimation, backlog grooming, report writing and problem-solving. Candidates should be able to describe concrete examples of how they use AI tools in their daily workflow.
• Agentic Workflow Capability: Proven ability to design and run agentic workflows quickly and produce high-quality output, as demonstrated in a timed pre-screening assessment.
• Microsoft AI and Platform Expertise: Strong hands-on experience with Microsoft Copilot Studio, Azure AI services (such as Azure OpenAI, Azure AI Search and Azure AI Foundry), Power Platform (Power Apps, Power Automate, Power BI), SharePoint, Microsoft 365 and relevant Microsoft integrations.
• Grounded AI and RAG: Solid understanding of grounded AI and retrieval-augmented generation patterns, agent orchestration, knowledge source design and data modeling.
• ALM and Governance: Proven experience with ALM, managed solutions, environment strategy and platform governance and security.
• Solution Architecture: Demonstrated ability to design end-to-end AI solutions, identify technical dependencies and make sound architectural decisions, with examples of architectures they have owned.
• Client-Facing Consulting: Experience leading or taking a major part in discovery conversations and turning business problems into clear technical solutions and client-friendly proposals.
• Pilot Ownership and Estimation: Track record of scoping proofs of concept, developing effort estimates and delivering solutions from discovery through implementation.
• Technical Leadership: Experience guiding other developers, establishing technical standards and supporting a broader delivery team.
• Commercial Judgment: Ability to weigh scope, effort, cost and business value when shaping solutions and recommending approaches to clients.
• Communication: Excellent communication, facilitation and presentation skills, with the ability to explain AI concepts to technical and non-technical audiences.
• Analytical Mindset: Ability to interpret usage and performance data and provide actionable insights.
• Organized and Deadline-Driven: Ability to multitask, prioritize workload and meet deadlines in a fast-paced environment, with strong attention to detail.
• Schedule and Work Setup: Willing to work hours aligned to Australian time zones and to work onsite, at least during the initial onboarding and vetting period.

PREFERRED QUALIFICATIONS

• Experience with Microsoft Fabric, Fabric Data Agents or Microsoft 365 Copilot extensibility is highly preferred.
• Experience in a consulting, professional services or client-delivery environment is an advantage.
• Experience leading enablement programs, communities of practice or training initiatives is an advantage.
• Microsoft certifications (Power Platform, Azure AI or Copilot-related) or experience presenting at Microsoft events is an advantage.
• Proficiency in Spanish or Portuguese is a plus.

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room