Senior AI Agent Solution Architect – Microsoft Copilot Studio

iSupport Worldwide; Eastern Manila District; On-site; PHP 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Above-industry salary package

HMO benefits

Free meals and snacks

Learning and development courses

Job summary

iSupport Worldwide is seeking a Senior AI Agent Solution Architect to lead enterprise AI initiatives using Copilot Studio, Azure AI services, and Power Platform. You will translate business needs into scalable AI solutions, drive governance, and steer pilots from discovery to production rollout across Microsoft Teams and 365 integrations.

The role demands hands-on software development, architecture leadership, and mentorship to delivery teams, with a focus on secure, scalable, and reusable AI

Qualifications

• Extensive hands-on AI agent design and implementation experience.
• Strong architecture and integration skills for enterprise platforms.
• Experience leading client discovery and delivering proposals.

Responsibilities

• Lead design, development, and deployment of enterprise AI agents using Copilot Studio and Azure services.
• Architect end-to-end AI solutions with RAG and governance in Microsoft ecosystems.
• Provide technical leadership and mentor developers across delivery teams.
• Define ALM processes and environment governance for DEV/QA/PROD.

Skills

Copilot Studio

Azure AI services

Power Platform

Team leadership

ALM governance

Tools

SharePoint

Microsoft 365

Power BI

Microsoft Fabric

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)

What is your mission?

We are looking for a Senior AI Agent Solution Architect to lead the design, development, and deployment of enterprise AI agents using Microsoft Copilot Studio, Azure AI services, and Power Platform. This role combines hands‑on software development, solution architecture, product ownership, and technical leadership. You will translate business requirements into scalable AI solutions, lead client discovery and pilot delivery, establish governance standards, and drive enterprise adoption of AI‑powered workflows.

You will provide the best service to our partner brands by performing these tasks:

• Lead the design, development, and deployment of enterprise AI agents using Microsoft Copilot Studio, translating business requirements into technical designs and managing the product roadmap from prototype to production rollout across Microsoft Teams and Microsoft 365.

• Design end‑to‑end AI solutions using Copilot Studio, Azure AI services, Power Platform, and enterprise systems, identifying technical dependencies, integration requirements, risks, and architectural considerations.

• Build grounded AI agent architectures using retrieval‑augmented generation (RAG) and reliable knowledge sources, defining orchestration patterns involving specialized sub‑agents, actions, connectors, and enterprise system integrations.

• Lead client discovery sessions and translate business challenges into technical solutions, preparing client‑facing proposals that outline project scope, solution approach, assumptions, and expected outcomes.

• Scope proofs of concept and pilot projects, prepare effort estimates and delivery plans, and oversee solutions from discovery through implementation while managing scope, timelines, and delivery expectations.

• Provide technical leadership and mentorship to developers, establish coding and design standards, conduct architecture and code reviews, and promote consistent development practices across delivery teams.

• Establish and manage application lifecycle management (ALM) processes and governed DEV, QA, and PROD environments, including managed solutions, environment strategy, data loss prevention, security, and Power Platform governance.

• Define and maintain the enterprise AI agent development pathway across SharePoint Agents, Microsoft 365 Copilot Agent Builder, Copilot Studio, Azure AI services, and Microsoft Fabric Data Agents, recommending the appropriate platform based on business requirements.

• Lead the citizen developer enablement program by developing governance frameworks, growing maker communities, and creating reusable solution catalogs and showcase platforms to support scalable citizen development.

• Design and deliver hands‑on learning programs for Copilot Studio and Power Platform, incorporating live coaching, gamification, badges, and project‑based learning, including multilingual programs when required.

• Collaborate with business leaders, IT, security, and data teams to prioritize AI use cases, drive adoption, and align solutions with business objectives.

• Coordinate with Microsoft product teams on pilots, product previews, and feedback initiatives to support platform improvements and enterprise adoption.

• Monitor AI agent performance through usage, answer quality, adoption, and business impact metrics, providing regular reports and actionable recommendations to stakeholders.

• Work closely with architects, developers, data teams, security specialists, and change management teams to ensure successful solution delivery and continuous improvement.

Who are we looking for?

• At least 7–10+ years of hands‑on experience in software development, software architecture, systems integration, or enterprise application development. Candidates with fewer years may be considered if they demonstrate exceptional AI agent and chatbot development expertise.

• At least 2–3 years of experience building AI agents, copilots, chatbots, or related AI solutions, preferably using Microsoft Copilot Studio or Power Virtual Agents.

• Strong hands‑on expertise in Microsoft Copilot Studio, Azure AI services, Azure OpenAI, Azure AI Search, Azure AI Foundry, Power Platform, Power Apps, Power Automate, Power BI, SharePoint, and Microsoft 365 integrations.

• Demonstrated ability to design and develop grounded AI solutions, retrieval‑augmented generation (RAG), agent orchestration, knowledge source architectures, and data models.

• Strong experience in end‑to‑end solution architecture, including system integration, technical dependency assessment, risk identification, and architectural decision‑making.

• Proven experience with application lifecycle management (ALM), managed solutions, environment strategy, platform governance, and security standards.

• Advanced, practical use of AI tools throughout the software development lifecycle, including development, architecture, documentation, estimation, backlog management, reporting, and problem‑solving, with concrete examples of their application.

• Demonstrated ability to design and execute agentic workflows efficiently while producing accurate, high‑quality outputs.

• Experience leading client discovery sessions, gathering business requirements, and translating business problems into technical solutions and client‑facing proposals.

• Proven experience scoping proofs of concept and pilot projects, preparing effort estimates, developing delivery plans, and managing implementation from discovery through deployment.

• Experience providing technical leadership and developer mentorship, establishing technical standards, and conducting design or code reviews.

• Strong commercial judgment, with the ability to evaluate project scope, effort, cost, and business value when recommending solutions.

• Ability to interpret AI agent usage and performance data, evaluate solution effectiveness, and provide actionable recommendations.

• Experience with Microsoft Fabric, Fabric Data Agents, or Microsoft 365 Copilot extensibility is an advantage.

• Experience working in a consulting, professional services, or client‑delivery environment is preferred.

• Experience leading citizen developer enablement programs, communities of practice, or technical training initiatives is an advantage.

• Relevant Microsoft certifications in Power Platform, Azure AI, or Microsoft Copilot technologies are preferred.

• Experience presenting at Microsoft events, technical conferences, or industry forums is an advantage.

• Proficiency in Spanish or Portuguese is a plus.

• Excellent written and verbal English communication, facilitation, and presentation skills, with the ability to explain technical and AI concepts to both technical and non‑technical stakeholders.

• Strong organizational, analytical, and problem‑solving skills, with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast‑paced environment.

Company Perks:

• Above‑industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks