Practice Administrator/Manager (NDIS)

ZigZag Philippines; Metro Manila; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

ZigZag Philippines is seeking an experienced Practice Administrator/Manager to oversee day-to-day operations of a neurodiversity-affirming allied health practice in Metro Manila. You will ensure smooth administrative workflows, manage billing and client records, and support workforce operations.

Responsibilities include coordinating the client journey, ensuring NDIS compliance, and driving improvements in service quality while maintaining confidentiality and strong stakeholder communication.

Qualifications

• Minimum 5 years of experience in administration, coordination, or practice management.
• Experience within allied health, disability, healthcare, community services, or a related industry.
• Strong NDIS knowledge and experience.
• Proficiency in Google Workspace, Xero, and Splose.
• Experience managing billing, invoicing, financial administration, and client records.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Responsibilities

• Oversee day-to-day administrative operations of the practice.
• Coordinate the client journey, including intake, onboarding, scheduling, and service setup.
• Manage practice systems using Google Workspace, Splose, and Xero.
• Handle billing, invoicing, payment reconciliation, and financial administration.
• Track invoices and ensure timely payment processing.
• Support workforce administration, onboarding, documentation, and team coordination.
• Maintain accurate client records while ensuring privacy and confidentiality.
• Monitor compliance with NDIS requirements, policies, and internal procedures.
• Prepare documentation and maintain audit readiness.
• Identify operational improvements and implement best practices to enhance service quality.
• Coordinate communication with participants, families, clinicians, and external stakeholders.

Skills

Practice Management

NDIS Administration

Allied Health Administration

Client Intake

Care Coordination

Practice Operations

Google Workspace

Xero

Splose

Billing & Financial Administration

Invoice Tracking

Workforce Administration

Compliance & Audit Readiness

Records Management

Risk Management

Service Quality

Stakeholder Communication

Time Management

Tools

Google Workspace

Xero

Splose

Stripe

Tyro Health

Job description

Role Overview

We are seeking an experienced Practice Administrator / Manager to oversee the day-to-day operations of a neurodiversity-affirming, trauma-informed allied health practice. This role is responsible for ensuring smooth administrative workflows, coordinating the client journey, managing billing and financial administration, supporting workforce operations, and maintaining compliance with NDIS and regulatory requirements. You'll play a key role in creating a calm, organized, and responsive environment for participants, families, clinicians, and referrers while driving operational efficiency and continuous improvement.

Key Responsibilities

• Oversee the day-to-day administrative operations of the practice.

• Coordinate the client journey, including intake, onboarding, scheduling, and service setup.

• Manage practice systems using Google Workspace, Splose, and Xero.

• Handle billing, invoicing, payment reconciliation, and financial administration.

• Track invoices and ensure timely payment processing.

• Support workforce administration, onboarding, documentation, and team coordination.

• Maintain accurate client records while ensuring privacy and confidentiality.

• Monitor compliance with NDIS requirements, policies, and internal procedures.

• Prepare documentation and maintain audit readiness.

• Identify operational improvements and implement best practices to enhance service quality.

• Coordinate communication with participants, families, clinicians, and external stakeholders.

• Support risk management, service continuity, and business operations.

Must-Have Qualifications

• Minimum 5 years of experience in administration, coordination, or practice management.

• Demonstrated experience within allied health, disability, healthcare, community services, or a related industry.

• Strong NDIS knowledge and experience.

• Proficiency in Google Workspace, Xero, and Splose.

• Experience managing billing, invoicing, financial administration, and client records.

• Strong organizational, problem-solving, and decision-making skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Preferred Qualifications

• Experience with Stripe and Tyro Health.

• Advanced Google Workspace skills.

• Experience supporting audit preparation and compliance activities.

• Previous experience in a participant-centered allied health or disability practice.

Key Skills

• Practice Management

• NDIS Administration

• Allied Health Administration

• Client Intake & Care Coordination

• Practice Operations

• Google Workspace

• Xero

• Splose

• Billing & Financial Administration

• Invoice Tracking & Reconciliation

• Workforce Administration

• Compliance & Audit Readiness

• Information & Records Management

• Risk Management

• Service Quality & Continuous Improvement

• Stakeholder Communication

• Time Management & Organizational Skills