Post-Purchase Support & Customer Care Specialist

Kitchilano Inc.; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading kitchen product company located in Nueva Ecija, Rizal is seeking a Customer Support specialist to assist customers with post-purchase concerns, conduct follow-ups, and maintain customer relationships. Ideal candidates should have strong communication and problem-solving skills. Experience in customer service is preferred. This role offers an opportunity to work closely with a dynamic team in a supportive environment.

Qualifications

• Previous experience in customer service, preferably in after-sales.
• Willingness to learn about technical aspects of kitchen products.
• Strong ability to manage multiple tasks.

Responsibilities

• Assist customers with post-purchase concerns.
• Conduct follow-ups with customers for satisfaction.
• Maintain accurate records of customer interactions.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Interpersonal skills

Technical proficiency with CRM software

Tools

Microsoft Office

Google Workspace

Job description

A leading kitchen product company located in Nueva Ecija, Rizal is seeking a Customer Support specialist to assist customers with post-purchase concerns, conduct follow-ups, and maintain customer relationships. Ideal candidates should have strong communication and problem-solving skills. Experience in customer service is preferred. This role offers an opportunity to work closely with a dynamic team in a supportive environment.