Policy Service & Customer Care Associate

Philippine Future Providers PFP Inc.; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

FWD Life Philippines is seeking a customer service professional to manage non-voice interactions, including email, live chat and social media. You will address policy service change requests, inquiries and potential complaints while coordinating with the Operations Business Unit to ensure accurate, timely resolutions.

The role focuses on delivering prompt responses, maintaining productivity and timely email handling, and contributing to a smooth customer experience across digital channels.

Qualifications

• Handle email, live chat and social media interactions for policy services.
• Coordinate with Operations for policy changes and inquiries.
• Provide timely, accurate responses and resolutions to customers.

Responsibilities

• Effectively address email, live chat and social media inquiries related to policy services.
• Process policy change requests and coordinate with the Operations team.
• Provide timely feedback on resolution of requests and maintain productivity.

Job description

FWD Life Philippines is seeking a customer service professional to manage non-voice interactions, including email, live chat and social media. You will address policy service change requests, inquiries and potential complaints while coordinating with the Operations Business Unit to ensure accurate, timely resolutions.

The role focuses on delivering prompt responses, maintaining productivity and timely email handling, and contributing to a smooth customer experience across digital channels.