PMO Specialist - Total Robinsons Group

The Magnum Ice Cream Company; Montalban; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Health & wellbeing

Time off

Learning & development

Job summary

The Magnum Ice Cream Company in Pasig is seeking a Senior Customer Operations Manager to lead the South Star Drug and The Generics Pharmacy account teams. You will own trade execution plans, drive growth, and ensure flawless in-store execution across key channels.

You will collaborate with cross-functional partners, manage promotions, planograms, and order-to-cash processes, and build strong relationships with head office and regional teams to deliver measurable results.

Qualifications

• Experience in business management and key account management in a fast-moving consumer goods environment.
• Strong networking, influencing and leadership skills with proven execution ability.
• Data-driven mindset and know-how of order-to-cash processes.

Responsibilities

• Drive customer growth through effective execution of trade plans and category programs.
• Coordinate with cross-functional teams to deliver promotions, planograms, and Perfect Store targets.
• Manage end-to-end customer operations and establish strong head office relations for scalable execution.

Skills

Business management

Key account management

Networking

Leadership

Execution

Data-driven mindset

Order-to-cash

Job description

Job Description:

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role You will be in charge of customer group’ Total Promotions, Merchandising, and Operations. You will drive customer growth through effective execution of trade execution plan, drive customer‑centric discussions between external and internal teams to identify customer specific requirements, issues and operational efficiencies to deliver desired results, and drive excellence in in‑store execution and delivery of Perfect store targets for the respective customers. What you'll be responsible for Customer Group Trade Execution Plan (TEP) 1) Works within customer management teams and leads consolidation, download and execution plan of TEP to drive growth for the customer group. 2) Work with cross‑functional teams to plan and execute efficiently the trade tactics for the customer group and managed chain specific operational requirements 3) Coordinate and monitoring of Trade Execution Plan (NAU/CAU Tracking ) for Promotions and all other programs/activities Perfect Store Delivery 1) Works with customer management teams and SCM/OTD to give customer‑centric inputs on specific/customized requirements for his/her assigned group of customers 2) Execution and delivery of Perfect store targets, execution of brand 6Ps in the assigned group of Customers 3) Perfect Merchandising Blitz along with OTD team to implement & execute updated merchandising materials, planograms New Store Setup & Operations 1) Works with customer management, regional business operations, and other support teams to ensure perfect opening Store Operations Efficiency and Enablers 1) Communicates and identifies with customers, external and internal partners servicing and operational efficiencies and works with RBO, CX&OL to understand, select and execute the optimal coverage and servicing for the customer group Strong Relationship with Customer Operations, Head office teams, Cross‑functional Partners 1) Know the customer operations bible in detail and network through the customer operations organization and internally with cross functional partners 2) Attends CBP sessions, conducts customer calls with Head office teams to give operational and field Inputs 3) Builds relationship within customer head office, regional and area managers to drive scaled, consistent execution and gain competitive advantage. Customer Management 1) Handles customer and channel specific plans (from ideation, sell‑in, on‑time and in full execution, and post‑activity evaluation.) for South Star Drug and The Generics Pharmacy

We're looking for someone who Has experience in business management, key account management and can operate confidently in the fast‑moving consumer goods industry Brings strong skills in networking, influencing, leadership, and brilliant execution Has data‑driven mindset Has order‑to‑cash technical knowhow Knows how to drive, willing to be based in Pasig and willing to conduct trade engagements nationwide as necessary Thinks end‑to‑end and takes ownerships for results Is comfortable working in a fast‑moving, evolving organisation Values collaboration, clarity and low‑ego ways of working

What you'll get Alongside meaningful work and strong development, we offer a reward package that typically includes Market-competitive pay and performance related rewards Flexible ways of working Support for health, wellbeing and life outside of work Time off to rest and recharge Ongoing learning and development opportunities

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.