Manager

Sun Life Financial; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Sun Life Financial Philippines is seeking an operations leader for a busy Call Centre environment. You will optimize processes, implement efficiency measures, and manage resources to deliver high-quality customer service.

Lead teams, set goals, and monitor KPIs while aligning operations with corporate objectives. Join a global financial services leader focused on helping clients achieve financial security and healthier lives, with opportunities to grow and drive impact in a dynamic business

Responsibilities

• Process optimization: Analyzing and improving operational processes.
• Implementing efficiency measures and streamline workflows.
• Resource management: Strategic planning, allocation, and optimization of various resources to ensure efficient operations and high-quality customer service.
• Team leadership: Hiring, developing staff, motivating, and managing teams. Setting performance goals and conducting evaluations.
• Performance monitoring: Tracking key performance indicators (KPIs). Analyzing data and identifying areas for improvement.
• Strategic planning: Developing and implementing operational plans. Aligning operations with company goals.
• Crisis management: Addressing unexpected operational issues and managing disruptions to normal business operations.
• Stakeholder management: Managing relationships with external partners and coordinating with other departments.

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

• Process optimization: Analyzing and improving operational processes.
• Implementing efficiency measures and streamline workflows.
• Resource management: Strategic planning, allocation, and optimization of various resources to ensure efficient operations and high-quality customer service.
• Team leadership: Hiring, developing staff, motivating, and managing teams. Setting performance goals and conducting evaluations.
• Performance monitoring: Tracking key performance indicators (KPIs). Analyzing data and identifying areas for improvement.
• Strategic planning: Developing and implementing operational plans. Aligning operations with company goals.
• Crisis management: Addressing unexpected operational issues and managing disruptions to normal business operations.
• Stakeholder management: Managing relationships with external partners and coordinating with other departments.

Job Category: Call Centre

Posting End Date: 28/10/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers