Platform Solutions Analyst (Data Management | Research) Hybrid | RTO 2-4x a month

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO Benefits

Job summary

Infinit-O is looking for a data/ops analyst to collect requirements, model processes, and automate reporting. You will work with Client Service and Operations to ensure data accuracy and support KPI tracking. Strong Excel/VBA skills and a degree are required.

The role offers a collaborative, fast-paced environment with opportunities to contribute to business improvements and automation efforts across departments.

Qualifications

• College degree in a relevant field.
• Strong mathematical and analytical skills.
• Experience with Excel functions (VLOOKUP, INDEX/MATCH, Pivot Tables) and VBA.
• Detail-oriented with strong communication skills.
• Ability to work in a fast-paced environment and maintain confidentiality.

Responsibilities

• Collect and document business requirements for projects and training on support activities.
• Model processes for improvements, automation opportunities, and end-to-end use cases.
• Develop and execute operating procedures.
• Identify issues/risks and participate in resolutions.
• Collaborate with Client Service, Operations, Enterprise and other departments.
• Review data sources and reporting for accuracy.
• Utilize Microsoft Office and data tools to automate reporting and analysis.
• Conduct data acquisition, prep, and analysis as needed.
• Support KPI tracking and recurring/ad-hoc analyses.

Skills

Excel VLOOKUP

Pivot Tables

INDEX and MATCH

VBA

Macros

Data analysis

Data reconciliation

Communication skills

Multi-tasking

Education

College Degree (Computer Science, Economics, Mathematics, or Business Administration)

Tools

Microsoft Office

MS SQL

Job description

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

Details:

• Work Shift: Night Shift (8pm-5am)
• Work Setup: RTO 2-4 times a month
• Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300
• Equipment Provided
• Work life balance
• Night shift differential
• HMO Benefits upon hire

Specific Duties and Responsibilities:

• Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end- to-end use cases
• Develop, implement, and execute operating procedures
• Identify issues and risks and participate in problem resolution
• Bring inconsistencies and problems to the attention of management
• Work closely with Client Service, Operations, Enterprise and other internal Customer departments
• Review data source and reporting for accuracy and completeness
• Utilize Microsoft Office and other data management applications to automate reporting and analysis
• Conduct data acquisition, prep, and analysis as a business need arises
• Assist in implementing and tracking key performance indicators (KPIs)
• Design and develop and assist in preparation of recurring and ad-hoc analysis/reports
• Ensure data integrity for all standardized and customizable reporting
• Evaluate/design new and existing macros, queries, dashboards and report/automation logic
• Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.

Qualifications, Education & Experience:

• College Degree in Computer Science, Economics, Mathematics, or Business Administration
• Strong mathematical and analytical skills
• Moderate skills in Microsoft Suite, specifically Excel VLOOKUP, INDEX and MATCH, Pivot Tables, VBA, and macros
• Experienced in detailed operational data reconciliation
• Solid written and verbal communication and the ability to work with customers
• Multi-tasking and deadline orientation are essential
• Ability to work in a fast-paced, dynamic environment
• Dependability and the ability to maintain utmost confidentiality in dealing with business information

Desired (Plus but not a requirement)

• 1+ year relevant experience preferred, but not required
• Computer skills: MS SQL and VBA for Excel are preferred
• Experienced at capturing and analyzing relevant data for formulating recommendations is a plus
• Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools is a plu