Platform Engineer - AI Automation

Acquire Intelligence; Pasig; On-site; PHP 900,000 - 1,900,000; Full time

Benefits offered by this job

HMO coverage

Yearly kickoff parties

Value Awards

Career growth and internal promotions

14th Month Pay

Referral incentives

Job summary

Acquire Intelligence is seeking a Platform Engineer focused on AI automation within the Salesforce ecosystem. You will shape enterprise AI capabilities, govern platform health, and drive scalable solutions across Salesforce cases, workflows, and data integration.

You will partner with Customer Success, Product, Security, and TechOps to advance AI use cases from concept to production, while owning platform reliability and governance in a fast-paced, global environment.

Qualifications

• 3+ to 5+ years of Salesforce platform engineering, admin, or architecture experience.
• Salesforce Administrator Certification is preferred.
• Strong knowledge of Salesforce security models: profiles, permission sets, sharing rules, access control.
• Hands-on with Salesforce Flows, declarative automation, APIs, integrations, and system connectivity.
• Experience supporting release management, environment promotion, and deployment governance.
• Familiarity with Salesforce AI technologies (AgentForce, Data Cloud, Einstein) is a plus.
• Excellent troubleshooting, problem-solving, and documentation skills; cross-functional teamwork.

Responsibilities

• Design, deploy, and maintain Salesforce platform infrastructure supporting AI capabilities.
• Monitor usage, license consumption, configuration health, and adoption metrics.
• Manage queues, routing rules, permission sets, automation, and user lifecycle in Salesforce.
• Translate business requirements into scalable technical solutions for pilots and production deployments.
• Support release management activities including environment promotion and change management.
• Maintain governance artifacts, runbooks, and audit trails for platform compliance.

Skills

Salesforce platform engineering

Salesforce admin

Declarative automation

APIs & integrations

Platform governance

Troubleshooting

Education

Salesforce Administrator Certification

Tools

AgentForce

Einstein

Data Cloud

Copilot

Job description

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here's what's waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

A SNAPSHOT OF YOUR ROLE

Join as a Platform Engineer focused on AI Automation, where you will play a pivotal role in shaping how enterprise AI capabilities are built, governed, and scaled across the Salesforce ecosystem. You will work at the intersection of platform engineering and AI enablement, driving the operationalisation of strategic use cases including AI agents, case automation, and customer-facing knowledge solutions.

This is a high-impact role for a technically strong Salesforce professional who thrives in collaborative environments, takes ownership of platform health and governance, and is excited about the future of AI in customer success operations.

YOUR DAILY RESPONSIBILITIES

• Design, deploy, and maintain Salesforce platform infrastructure supporting AI capabilities including AgentForce, Einstein, Data Cloud, and workflow automation solutions
• Monitor platform usage, license consumption, configuration health, and adoption metrics to ensure reliability and operational readiness
• Manage queues, routing rules, permission sets, declarative automation settings, and user lifecycle processes across the Salesforce environment
• Translate business requirements into scalable technical solutions and provide guidance during pilot and production deployments
• Support release management activities including environment promotion, change sets, deployment readiness reviews, and incident response
• Maintain audit trails, governance documentation, runbooks, and operational knowledge articles to uphold platform compliance and control standards
• Partner with Customer Success, Product, Security, and TechOps teams to advance approved AI use cases from concept to production
• Recommend and implement improvements to platform architecture, deployment processes, monitoring, and automation capabilities
• Contribute to AI governance activities, operational standards, and cross-functional training materials in support of the AI Centre of Excellence
• Proactively identify risks, bottlenecks, and performance opportunities across the platform environment

A BIT ABOUT YOU

• 3 to 5 or more years of experience in Salesforce platform engineering, technical administration, or architecture
• Salesforce Administrator Certification, with Salesforce Advanced Administrator or Platform certifications highly regarded
• Strong working knowledge of Salesforce security models, profiles, permission sets, sharing rules, and access management frameworks
• Hands-on experience with Salesforce Flows, declarative automation, APIs, integrations, and system connectivity
• Demonstrated ability to support enterprise release management, environment promotion, and deployment governance processes
• Experience with Salesforce AI technologies such as AgentForce, Data Cloud, Einstein, or Copilot is a strong advantage
• Excellent troubleshooting, problem-solving, and documentation skills with a disciplined approach to operational support
• Familiarity with governance, compliance, and platform control frameworks in enterprise SaaS environments
• Comfortable working with cross-functional and global or offshore teams in a fast-paced, collaborative setting
• Exposure to knowledge management platforms, conversational AI, or customer service technologies is beneficial

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!