Placement Analyst - Health and Benefits (APAC)

Willis Towers Watson; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Willis Towers Watson in the Philippines seeks a health and benefits renewal analyst to execute pre-placement, placement and post-placement activities for APAC onshore clients. You will process data, prepare renewal reports and coordinate RFPs with carriers, ensuring timely, accurate delivery.

You will engage with carriers, clients and internal teams to resolve queries, review enrolment data for accuracy and support renewal deliverables. Training and continuous improvement are encouraged.

Qualifications

• Excellent written and verbal communication in English.
• Strong client service orientation and ability to respond to multiple stakeholders effectively.
• Ability to manage multiple tasks in a fast-paced environment with strict deadlines.
• Flexibility and ability to identify and resolve complex issues.
• Well organized and detail oriented.
• Analytical thinking and data review skills.
• Excellent interpersonal and collaborative working style.
• Self-starter attitude and ability to work independently.
• Ability to ask the right questions and seek help when appropriate.
• Commitment to quality and on-time delivery of own work.

Responsibilities

• Execute pre-placement, placement and post-placement activities for the Asia Pacific onshore team.
• Prepare renewal-related activities, including data processing and pre-renewal reports.
• Prepare Quote Slips and distribute bid requests (RFP) to carriers/vendors.
• Collect, summarize and analyze proposal findings for clients.
• Support renewal deliverables and engage with carriers/vendors and clients.
• Manage queries from carriers/vendors/clients and escalate as needed.
• Follow up with clients on renewal documentation and census data.
• Coordinate with Data/Billing and Invoicing to validate enrollment data and invoices.
• Adhere to regulatory procedures in the originating country.
• Peer review teammates’ work prior to client delivery.
• Attend training and meetings to stay updated on trends and regulations.
• Comply with internal excellence and compliance requirements.
• Participate in continuous improvement activities.

Skills

English communication

Client service

Multitasking

Issue resolution

Organized

Critical thinking

Interpersonal skills

Proactiveness

Data review

Excel

PowerPoint

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Description

The Role

• Execute the pre-placement, placement and post-placement activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.

• Core delivery will include:

  • Initiating the renewal activity 90/120 days prior to expiry of clients’ Health & Benefits plans

  • Approach insurance carriers/vendors for required information and undertake data (financial, membership, invoices) processing and analysis to prepare pre-renewal reports, using agreed upon tools, standards and techniques

  • Prepare Quote Slips and distribute bid requests (RFP) to target carriers/vendors

  • Collect, summarize and analyze proposal findings

  • Support the production of renewal report / prepare placement / renewal deliverables for clients

  • Manage queries/requests from the carriers/vendors/clients or internal colleagues and escalate them when required

  • Follow up with clients on renewal documentation and census data

  • Liase with Data/Billing and Invoicing Team to validate and clean benefits enrolment and eligibility data and ensure correctness of carrier/vendor invoice

  • Follow regulatory procedure as defined by originating country

  • Peer review team members’ work prior to delivery to clients.

• In addition to this, you will:

  • Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market.

  • Receive training from experienced consultants.

  • Comply with internal excellence and compliance requirements.

  • Participate in continuous improvement activities to build stakeholders’ confidence.

Qualifications

The Requirement

Must be a bachelor's degree

Skills:

• Excellent written and verbal communication skills in English

• Strong client service orientation and ability to respond to multiple stake holders effectively and in a timely manner

• Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must

• Flexibility and proven ability to identify and resolve complex issues

• Well organized and detail oriented

• Highly developed critical thinking and analytical skills

• Excellent interpersonal skills and a collaborative working style

• Self-starter attitude and ability to establish priorities, work independently and with limited supervision

• Ability to ask the right questions and seek help where appropriate

• Take accountability for quality and on-time delivery of own work and involving other team members when appropriate

• Ability to review and check data against subject domain knowledge (e.g., Health and Benefits plans) and understand the data’s applicability/accuracy for the designated purpose

• Excellent Microsoft Office skills, particularly in Excel and PowerPoint

• Bachelor’s degree preferred

Experience:

• 2+ years’ experience working with Health and Benefits plans, ideally gained in a benefit consulting/brokerage firm or health underwriting/actuarial function of an insurance company

WTW is an equal opportunity employer.