PHL - Credit Control Officer Ll

QBE Group Shared Services Centre; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking an Accounts Receivable Clerk to support receipting, cash application and customer account maintenance, ensuring timely payments and accurate records.

The role requires a Bachelor's degree or equivalent, 0–1 year experience, strong numeracy and English communication skills, and the ability to meet deadlines in a fast-paced environment. Opportunity to grow within a global financial services team.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 0-1 year relevant experience.
• Understanding of spreadsheets and reconciliation procedures.

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations.
• Take ownership of the ledger and collect outstanding debt.
• Ensure payments are made on time and maintain accuracy to protect QBE's reputation.
• Build and maintain relationships with external and internal stakeholders.
• Process basic Accounts Receivable duties including cash application and collections support.
• Enter data in systems and generate reports for analysis.
• Respond to customer inquiries via telephone/email to provide excellent service.

Skills

Communication skills

English (written)

Numeracy

Education

Bachelor's degree or equivalent

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeePerform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities. Responsible for the day to day maintenance of workload distribution (e.g. email and query management).

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations.
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE
• Build and maintain good working relationships with both external and internal stakeholders
• Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and preparing related documentation and correspondence.
• Making data entries in the system and extracting statistical data and reports from records for analysis.
• Respond to telephone/email inquiries from customers in order to provide and excellent customer service.
• Bachelor's Degree or equivalent combination of education and work experience
• 0-1 year relevant experience
• Understanding of spreadsheets and reconciliation procedures
• Excellent communication skills
• Excellent keyboard skills
• Customer service skills
• Ability to work to strict deadlines
• Ability to work under pressure
• A high level of numeracy and literacy
• Strong spoken and written English
• Educated to degree level
• Proven experience of working to deadlines and objectives
• Preferably with experience in Financial Services
• Basic knowledge of Accounts Receivable transactional processing
• Preferred Basic Knowledge of Insurance QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous