Personal Injury Case Manager

Legal Management Group (LMG); Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Legal Management Group (LMG) in the Philippines is seeking an experienced Personal Injury Case Manager to serve as the primary contact for clients throughout the life of their case. You will coordinate medical treatment, track progress, prepare demand packages, and collaborate with attorneys, insurers, and providers to move cases toward resolution while keeping clients informed and supported.

You will maintain accurate case records in the case management system and work closely with a team to

Qualifications

• Must have 5+ years of Personal Injury Case Management experience.
• Strong understanding of the personal injury claim process.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage a high-volume caseload with attention to detail.
• Proficiency with case management software and Microsoft Office.

Responsibilities

• Client Communication & Advocacy: Serve as a primary point of contact for clients throughout the life of their case, build relationships, provide updates, and address concerns.
• Medical Coordination: Coordinate medical treatment, monitor progress, communicate with providers about records, updates, and billing.
• Case Management: Maintain accurate case files, review medical records and bills, prepare demand packages, and move cases toward resolution.
• Team Collaboration: Work with attorneys, negotiators, and staff; communicate with insurance adjusters and providers; ensure proper documentation in the CM system.

Skills

PI case management

communication

organization

time management

caseload handling

Case mgmt software

MS Office

Tools

Filevine

SmartAdvocate

CasePeer

Litify

Other PM software

Job description

Job Description:

As a Personal Injury Case Manager, you will serve as a primary point of contact for clients throughout their case.

You will help coordinate medical treatment, maintain communication with healthcare providers and insurance companies, monitor case progress, and ensure clients feel informed and supported every step of the way.

Your work directly impacts both the client experience and the successful resolution of cases.

What Youll Do

Client Communication & Advocacy

• Serve as a primary point of contact for clients throughout the life of their case.
• Build strong relationships with clients through consistent communication and support.
• Provide case updates and help clients understand the legal process.
• Address client concerns and ensure a positive client experience.

Medical Coordination

• Coordinate medical treatment and appointments with healthcare providers.
• Monitor treatment progress and assist with continuity of care.
• Communicate regularly with providers regarding records, treatment updates, and billing information.
• Identify potential issues that could impact case progression.

Case Management

• Maintain accurate and organized case files.
• Collect and review medical records, billing documentation, and supporting evidence.
• Assist in preparing demand packages and settlement documentation.
• Track case milestones and proactively move cases toward resolution.

Team Collaboration

• Work closely with attorneys, negotiators, and support staff.
• Communicate with insurance adjusters and medical providers.
• Ensure all case information is accurately documented within the case management system.

What Were Looking For

Required Qualifications

• 5+ years of Personal Injury Case Management experience.
• Strong understanding of the personal injury claim process.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage a high-volume caseload while maintaining attention to detail.
• Proficiency with case management software and Microsoft Office.

Preferred Qualifications

• Experience working in a Plaintiff Personal Injury law firm.
• Experience with Filevine, SmartAdvocate, CasePeer, Litify, or similar platforms.
• Bilingual English/Spanish skills.
• Experience handling pre-litigation cases.

Requirements: