People Services Advisor, North America

Cushman & Wakefield; Taguig; On-site; PHP 300,000 - 600,000; Full time

Job summary

Cushman & Wakefield Philippines is seeking a People Services Advisor to interface with Tier 1 HR inquiries, guiding data changes, payroll, benefits, and regulatory questions. You will handle lifecycle transactions in Workday, ensure data accuracy, and contribute to process improvements in a fast-paced environment.

Ideal candidates have 18+ months of HR experience, strong communication, and customer service orientation.

Qualifications

• Bachelor’s degree preferred in HR, psychology, business or related field.
• 18+ months of professional experience handling sensitive information.
• Strong communication and service orientation.
• Experience interpreting policies and procedures.

Responsibilities

• Respond to Tier 1 HR inquiries via HelpHub, email, Teams or regional channels.
• Communicate processes, policies and docs to employees and provide guidance.
• Support lifecycle transactions in Workday via MSS/ESS.
• Maintain accurate employee records in Workday and ensure data privacy.
• Draft HR reports and basic letters with templates.
• Collaborate with HR partners and escalate complex queries as needed.

Skills

Data handling

Payroll processing

Compensation & Benefits

Employee relations

HRIS Workday

Communication

Customer service

Education

Bachelor's degree in HR/related field

Tools

Workday

HelpHub

MS Office

Case management tool

Job description

Job TitlePeople Services Advisor, North AmericaJob Description SummaryThis individual will act as a point-of-contact for Tier 1 employee lifecycle inquiries with moderate complexity which include but is not limited to Data, Job, Personal Information Changes, Payroll, Compensation & Benefits, Regulatory & Compliance, Employee Relations, Talent Acquisition, Talent Management and HRIS or HR Systems. The HR Advisor will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms for moderately complex queries.Job DescriptionThis individual will act as a point-of-contact for Tier 1 employee lifecycle inquiries with moderate complexity which include but is not limited to Data, Job, Personal Information Changes, Payroll, Compensation & Benefits, Regulatory & Compliance, Employee Relations, Talent Acquisition, Talent Management and HRIS or HR Systems. The HR Advisor will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms for moderately complex queries.Respond to Tier 1 with moderately complex HR queries via case management tool (HelpHub), email, or teams or appropriate regional channelsCommunicate and distribute processes, policies, and other relevant documentation to employees to resolve the query/ issue and be able to explain and provide additional information or guidance as neededProvide guidance and support with lifecycle employee transactions in Workday via Manager or Employee self-service (MSS, ESS)Be able to provide quality and consistent policy interpretation & escalate complex or out of standard queries to Senior People Services Advisors and or internal stakeholders/process owners as neededAssist in drafting standard HR reports and/or basic letters requiring minimal changes to the prescribed templatesMaintain high customer satisfaction scoresAdhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standardsAccurate execution of onboarding, offboarding and employee lifecycle transactionsZero-error data entry in HRIS systems and Zero data breachContribute to process improvement initiatives and knowledge base, process documentation or standard operating procedure updatesMay be asked to participate in system enhancement testing and provide feedback as neededEnsure completeness and maintain accurate employee records in WorkdayMaintain data in HRIS (Workday) relating to employee lifecycle transactions such as Hiring & Onboarding, Transfer, Promotion, Job change, Compensation change, One-time Payment, Time off and Leave of Absence, Contract Extension, Visa changes, Personal Information changes, Bank Account changes, and TerminationsCompliance with Data Privacy & Retention policiesSupport team initiatives and escalate issues appropriately to Senior HR advisors for out of standard queriesMentor Junior HR advisors and support their developmentEffective coordination with HR Partners, COEs and other internal stakeholdersFoster a collaborative and learning focused team environmentWilling to review workplace systems / processes to innovate and continuously improve the business performance and workplace experiencePerforms other duties as requested by your direct managerOccasional requirement to work extended hours during peak times or to assist with major functions/eventsAssisting with the development of operational standards / playbooks / operating manuals for all aspects of the businessArticulate and live the Cushman & Wakefield culture, model organizational values and required behavior and hold others (employees and peers) accountable for their actions by identifying and acting on behavior which is inconsistent with agreed standardsComply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organizationWork safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissionsComply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activitiesActively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & WakefieldUnderstand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is availableComply with Cushman & Wakefield policyBackground & ExperienceBachelor’s degree (preferred) in Human Resources, Psychology, Business or related field>18 months of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)Enjoy working in a fast-paced environmentOrganized; detail oriented; versatileDemonstrates critical thinking, good interpersonal skills, and problem-solving abilityExperience in interpreting policies and proceduresDemonstrates strong verbal/written communication skillsDemonstrates sense of urgency, prioritization, flexibility, and adaptabilityProven record of excellent internal and external customer serviceAbility to work independently with minimal supervision and demonstrate ownership of job tasksQualifications & Technical SkillsIntermediate proficiency in HR Systems (e.g. Workday)Intermediate proficiency in navigation of case management tools or ticketing systemAbility to manage and prioritize multiple cases effectivelyExperienced with use of MS Office (Excel, Word, Outlook)Solid understanding of employee lifecycle processesAttention to DetailPlanning & OrganizationTime ManagementCommunicate EffectivelySystems & Data ManagementOrganizational Core capabilities:DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.VISIONARY:We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.ENTREPRENEURIAL:We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.INCO: “Cushman & Wakefield”