People & Partnership Team Lead

MicroSourcing; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonus

Paid time-off

Group life insurance

Job summary

MicroSourcing is seeking a People and Partnership Account Manager (Team Leader) to oversee offshore client teams from Eastwood or MOA Pasig City. The role requires onsite work with shifting schedules and a focus on operations, KPI delivery, and staff coaching.

You will liaise with clients, monitor performance, prepare reports, and support day-to-day operations. Strong English, leadership experience, and communication skills are essential for success in this role.

Qualifications

• 1+ year of leadership experience
• Strong English and communication skills
• Experience coordinating with clients or teams is a plus

Responsibilities

• Coordinate with client regarding offshore team status
• Implement and monitor KPIs set by the client or MicroSourcing
• Monitor team performance and provide coaching or corrective actions
• Handle attendance tracking and scheduling for outsourced staff
• Prepare and maintain operational reports for management decision-making
• Provide day-to-day operational support and address staff or client issues
• Disseminate policy updates and company events to employees

Skills

Leadership

English communication

Coaching

Job description

People and Partnership Account Manager (Team Leader)

Location: Eastwood or MOA Pasig City

Work setup & shift: Onsite, Shifting

Why join MicroSourcing?

You'll Have

Competitive Rewards

Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*

A Collaborative Spirit

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork

Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team's performance
• Conduct coaching sessions and issuing corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and Head of Operations
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client
• Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
• Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
• All other duties as assigned

What You Need (Non-negotiables)

• Strong English and communication skills both written and verbal (REQUIRED)
• 1+ Year of experience in a leadership role

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply