People Experience Support

Macquarie Group; Manila; Hybrid; PHP 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Volunteer leave

Life insurance

Learning & development reimbursement

Hybrid work arrangements

WFH equipment reimbursement

Job summary

Macquarie Group’s People Experience team seeks an HR professional to shape the employee experience across regions. You will be the first contact for staff up to Director level, handling inquiries with empathy and guiding on policies and best practices.

You will manage queries via case management, prepare concise reports, and support advisory tasks such as performance matters, mobility and onboarding. The role requires 3 years of HR experience, strong communication, and proficiency with

Qualifications

• 3 years of HR experience in people experience, HR operations, HR generalist or junior HRBP roles, preferably in global or fast-paced environments
• Strong communication and collaborative skills with the ability to confidently interact with employees at all levels, including senior managers and directors
• Ability to prepare clear, structured reports or presentations that translate data into meaningful insights
• Strong understanding of HR policies and processes and ability to interpret and guide employees through complex HR topics
• Autonomy with strong problem‑solving and critical‑thinking capabilities, applying sound judgment and attention to detail while managing sensitive matters, escalating appropriately, and adjusting priorities effectively when circumstances change
• Proficiency in platforms such as PeopleSoft, ServiceNow, PEGA, and tools such as Excel, PowerPoint, with knowledge of PowerBI an advantage
• Experience working with geographically dispersed teams or stakeholders across regions is an advantage.

Responsibilities

• Be the first point of contact for employees and managers up to Director level, responding with empathy and professionalism.
• Manage employee queries through case management systems and ensure timely resolution.
• Provide guidance on policies, processes, and P&C best practices, including preliminary case analysis.
• Collaborate with P&C Business Partners on escalation-worthy matters.
• Support advisory tasks such as performance matters, policy interpretation, mobility, and broader employee experience initiatives.
• Prepare accurate P&C reports on attrition, performance cycles, and mobility trends with key insights and actions.
• Support low-level employee relations cases while ensuring confidentiality.
• Contribute to cyclical people processes: goal setting, performance reviews, promotions, learning & development, onboarding, transfers, mobility, offboarding, and exit interviews.
• Identify process gaps and recommend enhancements to service delivery and strengthen the employee experience.

Skills

HR operations

Communication

Data reporting

Analytical thinking

Stakeholder management

Problem solving

Critical thinking

Attention to detail

Cross-cultural collaboration

Tools

PeopleSoft

ServiceNow

PEGA

Excel

PowerPoint

PowerBI

Job description

Join our global People Experience (PX) team, where we partner closely with leaders, employees and cross functional teams to deliver a high-quality people experience. We support a diverse workforce across regions and time zones, helping employees navigate their careers while ensuring our business groups receive timely, insights driven People & Culture (P&C) support.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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You will play a vital role in shaping the overall employee experience by combining strong operational execution with emerging P&C advisory capabilities. As a first point of contact for employees and managers up to Director level, you will respond to inquiries with empathy, professionalism, and sound judgment. You will manage employee queries through case management systems, ensuring timely resolution aligned with global service standards, while also providing guidance on policies, processes, and P&C best practices, including conducting preliminary case analysis and collaborating with P&C Business Partners on matters requiring deeper expertise or escalation.

Additionally, you will support advisory tasks such as performance matters, policy interpretation, mobility, and broader employee experience initiatives. You will prepare accurate P&C reports in relation to attrition, performance cycles, and mobility trends, highlighting key insights, risks, and recommended actions for leaders. You will also be involved in supporting low-level employee relations cases, including sensitive wellness or conduct concerns, while ensuring appropriate documentation, confidentiality and escalation.

You will contribute to cyclical people processes such as goal setting, performance reviews, promotions, and learning and development, and support the full employee lifecycle, including onboarding, transfers, mobility, offboarding, and conducting exit interviews. Finally, you will help identify process gaps and recommend enhancements that elevate service delivery and strengthen the employee experience.

What you offer

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• 3 years of HR experience in people experience, HR operations, HR generalist or junior HRBP roles, preferably in global or fast-paced environments
• Strong communication and collaborative skills with the ability to confidently interact with employees at all levels, including senior managers and directors
• Ability to prepare clear, structured reports or presentations that translate data into meaningful insights
• Strong understanding of HR policies and processes and ability to interpret and guide employees through complex HR topics
• Ability to work autonomously with strong problem‑solving and critical‑thinking capabilities, applying sound judgment and attention to detail while managing sensitive matters, escalating appropriately, and adjusting priorities effectively when circumstances change
• Proficiency in platforms such as PeopleSoft, ServiceNow, PEGA, and tools such as Excel, PowerPoint, with knowledge of PowerBI an advantage
• Experience working with geographically dispersed teams or stakeholders across regions is an advantage.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.