People Experience Associate

Equinix; Manila; On-site; PHP 450,000 - 650,000; Full time

Job summary

Equinix in Manila is seeking an HR Services Associate (Senior Support) to execute HR services and process Tier 1/2 queries across the employee lifecycle.

You will work with HR systems such as Workday, ensuring data accuracy and providing solutions to employee questions while supporting regional and global processes.

This backfill role requires a high school diploma and 4+ years of related HR experience, with a focus on service quality and confidentiality.

Qualifications

• High school diploma or GED required.
• 4+ years of related HR experience preferred.
• Ability to handle Tier 1/2 HR service queries and provide solutions.
• Strong data accuracy and ability to maintain confidentiality.

Responsibilities

• Executes Tier 1 and Tier 2 employee lifecycle changes and related HR processes.
• Resolves atypical issues and escalates when appropriate.
• Maintains HR systems data accuracy and up-to-date records.
• Provides standard reporting to HR stakeholders and line managers.
• Supports end-to-end regional and global HR processes.
• Handles sensitive and/or complex employee queries.

Education

High school diploma/GED

Tools

Workday

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.

Responsibilities

Life Cycle and System Updates

• Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's
• Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
• Understands trade offs and when to elevate
• Is a skilled specialist at recognizing and providing solutions to employee questions
• Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date
• Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT
• Provides standard reporting to HR stakeholders and line manager-
• Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
• Handles sensitive and/or complex queries

COE Process Expertise

• Has a specialized understanding of programs and COE processes
• Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
• Able to handle complex COE processes
• May help in COE process design and project support

Operational Excellence

• Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
• Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
• Understands and executes on SLA and KPI's and helps distribute cases
• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
• Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
• Ensures data accuracy and integrity with all transactions, communications and stakeholder support
• Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management

• Expected to participate in special projects for varying size
• Expected to participate translations, as needed

Qualifications

• High school diploma/GED required
• 4+ years of related experience, or equivalent experience preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affidant Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.