Business Analyst, Partner Incubation

Equinix; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Equinix in Manila seeks a Business Analyst to design, test, and validate partner processes as they move from pilot to scale. You will own defined parts of the end-to-end partner experience, translate stakeholder feedback into clear requirements, and generate evidence that a solution is ready to scale and hand off.

This role suits someone who enjoys untangling complex processes, learning unfamiliar systems, and turning data into practical decisions, with collaboration across external partners and

Qualifications

• Three or more years of relevant experience in business analysis, sales operations, program management, marketing operations, or process improvement preferred.
• Experience with a CRM or transactional platform; Salesforce experience preferred.
• Experience analyzing processes and translating stakeholder needs into requirements or recommendations.
• Strong written and verbal communication skills.
• Confidence working with external partners and cross-functional stakeholders.
• Associate degree preferred. Lean Six Sigma Yellow Belt is a plus, not a requirement.

Responsibilities

• Analyze partner processes under incubation and identify where routes break, why they break, and what it would take to fix them.
• Evaluate how systems, manual activities, and stakeholder handoffs work together across the end-to-end experience.
• Recommend improvements grounded in data, testing results, and partner feedback.
• Apply Lean Six Sigma or other structured methods where they fit the problem.
• Define what "ready to scale" means for the parts of the process you own.
• Package the evidence behind each scale-readiness call so a receiving team can act on it.
• Support the handoff to CRO, CDIO & CPO teams and operational owners once a route is proven, and confirm alignment holds after transition.
• Support project plans, timelines, risks, issues, and status reporting.
• Own assigned process activities from implementation and testing through analysis and handoff.
• Keep process maps, procedures, and supporting documentation current.
• Conduct pre- and post-implementation analysis to compare expected benefits with actual results.

Skills

CRM experience

Stakeholder management

Communication skills

Process improvement

Cross-functional collaboration

Sales Operations

Lean Six Sigma Yellow Belt

Education

Associate degree

Tools

Salesforce

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Business Analyst supports the design, testing, and validation of new partner processes as they move from pilot to scale. You will own defined parts of an end-to-end partner experience under validation, find where the new route breaks at the partner, translate stakeholder feedback into clear requirements, and generate the evidence that shows whether a solution is ready to scale and hand off.

This role suits someone who enjoys untangling complex processes, learning unfamiliar systems, and turning evidence into practical decisions.

Process Analysis and Validation

• Analyze partner processes under incubation and find where routes break, why they break, and what it would take to fix them.
• Evaluate how systems, manual activities, and stakeholder handoffs work together across the end-to-end experience.
• Recommend improvements grounded in data, testing results, and partner feedback.
• Apply Lean Six Sigma or other structured methods where they fit the problem.

Scale Readiness and Handoff

• Define what "ready to scale" means for the parts of the process you own.
• Package the evidence behind each scale-readiness call so a receiving team can act on it.
• Support the handoff to CRO, CDIO & CPO teams and operational owners once a route is proven, and confirm alignment holds after transition.

Project and Change Support

• Support project plans, timelines, risks, issues, and status reporting.
• Own assigned process activities from implementation and testing through analysis and handoff.
• Keep process maps, procedures, and supporting documentation current.
• Conduct pre- and post-implementation analysis to compare expected benefits with actual results.

Requirements and Solution Design

• Gather and document business and functional requirements across multiple stakeholders.
• Translate partner feedback into clear requirements and user stories.
• Work with business systems, product, and development teams on solution design.
• Review functional designs and assess upstream and downstream process impacts.

Stakeholder Management and Reporting

• Build effective relationships with external partners and cross-functional teams.
• Consolidate feedback to surface trends and underlying business issues.
• Communicate progress, findings, risks, and recommendations clearly.
• Escalate unresolved issues when additional support or decisions are required.

Testing

• Plan, support, and execute user acceptance testing for process and platform changes.
• Document test outcomes, issues, and defects.
• Assess whether solutions meet business requirements and support the intended partner experience.

Qualifications

• Three or more years of relevant experience in business analysis, sales operations, program management, marketing operations, or process improvement preferred.
• Experience with a CRM or transactional platform; Salesforce experience preferred.
• Experience analyzing processes and translating stakeholder needs into requirements or recommendations.
• Strong written and verbal communication skills.
• Confidence working with external partners and cross-functional stakeholders.
• Associate degree preferred. Lean Six Sigma Yellow Belt is a plus, not a requirement.

What Will Set You Apart

• Curiosity about how processes work and why they break.
• Ability to recognize patterns across multiple issues or feedback points.
• Confidence learning unfamiliar systems and working through ambiguity.
• Strong attention to detail and a habit of validating work before sharing it.
• A practical, collaborative approach to solving problems.

How This Role Works

This role operates in a diagnose, design, prove, hand-off cadence. You will own defined parts of a process rather than whole processes, prove them through live pilots with real partners, and hand the proven route to the team that will run it at scale.

Working Arrangement

This Manila-based role primarily operates within APAC business hours. Some flexibility may be required for occasional collaboration with stakeholders in other regions. Flexible working arrangements may be available in line with company policy and business needs.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…? All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.