Pega Developer - Cebu | Manila

QBE Group Shared Services Centre; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a skilled ServiceNow Developer to design, code, test, and deploy complex ServiceNow solutions. You will collaborate with business stakeholders to analyze requirements, configure catalogs, workflows, and integrations, and ensure quality across UAT and production releases.

The role emphasizes adherence to SDLC, strong problem-solving, and the ability to mentor junior engineers while delivering within budget and timelines.

Qualifications

• Bachelor's degree or equivalent with relevant work experience.
• ITIL and ServiceNow CSA certifications preferred.
• Experience with ServiceNow development including Catalog items and workflows.

Responsibilities

• Analyze business requirements and design solutions within SDLC guidelines.
• Develop applications coordinating with BA/QA and SMEs.
• Create and maintain catalog items and approval workflows.
• Configure integration and data loads for ServiceNow deployments.
• Build reports/dashboards to monitor usage and performance.
• Support UAT, post-production testing, and production releases.
• Mentor junior engineers and ensure timely, quality delivery.

Skills

ServiceNow Platform

JavaScript

HTML/CSS

Analytical thinking

Problem-solving

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Role Highlights

• Time Type: Full time
• Worker Type: Employee
• Happy to talk flexible working arrangements

The Opportunity

The Software Engineer designs, codes, tests, corrects, and documents complex programs and scripts from agreed specifications and subsequent iterations, using agreed standards and tools. Collaborates in reviews of specifications, with others as appropriate. The ServiceNow Developer helps analyze business requirements, design and implement ServiceNow Solutions including but not limited to Servicenow Catalog Items amendment and development, workflow configuration using agreed standards and tools. Collaborates with business stakeholders in reviews of specifications, conduct necessary testing until implementation.

Primary Responsibilities

• Analyze business requirements, design and implement solutions. Breaking complex requirements into component-based requirements / design that can be individually designed / built / tested
• Develop applications which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners
• Focus on improvement activities with performance improvements clearly tracked and measured, i.e., automated test suites created and used to reduce time required for testing pre-release
• Follow the SDLC processes in the design and delivery of technology solutions while actively supporting a continuous improvement culture
• Utilize expertise and deliver solutions that meet customers needs and are in alignment with agreed scope, schedule and budget
• Recommend and effectively handover application changes and enhancements and provide support as required
• Ensure that all required compliance needs are adhered to
• Escalate complex issues when they arise
• Adherence to company methodologies
• Minimal audit findings
• Ensure customer impacts are assessed and addressed in the design and delivery of solutions
• Post-implementation follow up
• Minimal disruption to customer-facing solutions
• Positive customer feedback
• Ensure appropriate support to the end users during UAT and Postproduction Testing
• Participate in Defect Triage meetings
• Assist with performing releases, handover and support activities as required
• Estimate effort for activities, report on progress and manage all activities within agreed budget
• Minimal rework required during UAT or post implementation
• Test activities completed to the required level of quality, within the scheduled amount of time and to the agreed budget
• Minimal disruption to business areas during and post deployment
• Accuracy and timeliness of output
• May mentor Junior/Associate Engineers
• Successful transfer of knowledge
• Create and maintain catalog items: This includes creating new catalog items, editing existing ones, and managing their lifecycle.
• Define approval workflows: Set up and manage the approval workflows for the catalog items to ensure that they are properly approved before they are made available to end-users.
• Manage access and security: Helps managing the access rights of different users to the catalog items and ensuring that the security of the catalog is maintained.
• Monitor performance and usage: Monitor the usage of the catalog items and makes performance improvements as needed to ensure that the catalog is running smoothly.
• Create reports and dashboards: Helps creating and maintaining reports and dashboards to help monitor and analyze the usage of the catalog items
• Escalate complex issues when they arise
• ServiceNow CMDB configuration
• Item Designer Configuration
• Integrations
• MID server implementation and configuration experience
• ServiceNow Architecture
• Service Portal Configuration
• Data loads /transform maps
• Scripting (Java/SQL/HTML/CSS/XML/SOAP/REST)
• Delivery of technical documentation
• Deployment via update sets and unit testing
• Contribute to the continuous improvement of development processes and methodologies (e.g conducting proactive and regular data analysis for process improvement with ServiceNow Solutions)
• SDLC and associated methodologies followed

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• Some relevant years of experience

Required Licenses/Certifications

• ITIL, ServiceNow Certified System Admin (CSA)

Preferred Competencies/Skills

• Hands on development on client server and n-tier systems
• Analytical and problem-solving skills
• Extensive knowledge of the ServiceNow Platform
• Knowledge of JavaScript and HTML/CSS

Preferred Experience

• Relational database and SQL development experience
• ServiceNow Development experience

Preferred Licenses/Certifications

• ITIL Certified
• Certified System Administrator (CSA)
• Any Six Sigma Certifications

Preferred Knowledge

• Broad knowledge of software development life cycle processes
• Knowledge on OOPS concepts
• Knowledge on Agile
• knowledge on CI/CD implementation
• Strong knowledge of ITIL best practices
• Knowledge of ServiceNow Workflow Configurations, Catalog Item Development and Integration

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.