Payroll Specialist II - Pooling (APAC/ANZ)

Dayforce; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Dayforce is seeking a Payroll Specialist II to manage end-to-end payroll for Australia and New Zealand. You’ll ensure accurate processing, timely payments and compliance across clients.

In this role you will audit results, answer payroll inquiries, collaborate with internal teams to drive process improvements, meet tight deadlines, and strive to exceed KPIs with a focus on accuracy and service excellence.

Qualifications

• Two years of end-to-end payroll processing experience.
• Knowledge of Australia and/or New Zealand payroll is preferred but not required.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Process end-to-end payroll for Australia/New Zealand accurately and on time.
• Perform QA and auditing to minimize errors.
• Coordinate with internal teams to resolve payroll inquiries.
• Provide HR/payroll support per contract and compliance.
• Develop and review standard operating procedures.
• Own deliverables across projects from start to finish.
• Manage tasks and documentation in the tracking system.
• Lead quarter and year-end payroll audits.
• Identify risks and contribute to process improvements.
• Strive for customer satisfaction and high service quality.
• Collaborate effectively as part of a team.
• Record delivery metrics and meet KPIs.
• Meet or exceed process KPIs.

Skills

Payroll processing

Attention to detail

Time management

Communication skills

Education

College degree in HR/Business/Finance

Tools

Payroll software

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Payroll Specialist II is responsible for processing end to end payroll for Australia/New Zealand.

What You’ll Get To Do

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments, and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
• Create, update and review standard operating procedures and perform quarterly document reviews
• Have a "I own it" attitude about deliverables and projects from start to finish
• Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely
• Proactively manage quarter and year-end payroll auditing
• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements
• Aim at becoming a Subject Matter Expert in their process
• Drive customer satisfaction by providing high quality of service
• Be an effective team player
• Proactively highlight risks
• Meet or exceed process KPIs
• Execute corrective and preventive action plans
• Ensure that complaints are proactively managed to a resolution
• Record key delivery data for metrics purposes.
• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Seek and respond to development feedback

Skills And Experience We Value

• College Degree in Human Resources, Business, Finance, Accounting / taxation, or related discipline
• Minimum of 2 years' experience in end-to-end payroll processing
• Knowledge of Australia and/or New Zealand payroll is preferred but not required
• Ability to work in a fast-paced environment with tight turnaround times with the ability to prioritize work when there are competing demands and urgent business needs.
• Self-starter capable of taking initiative and working with minimal direction
• Process and detail oriented. Able to multi-task.
• Good verbal and written communication skills

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.