Payroll Specialist (ADP/Workday)

QBE Group Shared Services Centre; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines seeks a Payroll Specialist to manage end-to-end payroll delivery, ensuring statutory compliance and accurate file processing across the organization.

The role partners with payroll vendors, manages employee data changes, supports audits, and produces reports while delivering responsive, accurate service to employees and driving process improvements.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Experience with payroll processing and data accuracy.

Responsibilities

• Partner with payroll vendors to process bi-weekly payroll and system changes following procedures to ensure data is timely, accurate, complete and compliant.
• Ensure time entry is accurate and approvals are maintained for payroll processing.
• Ensure employee data changes (new hires, terminations, direct deposits, tax elections) are complete and accurate for payroll processing.
• Administer pay and deduction related inputs in partnership with payroll vendors.
• Assist with audits and review audit reports for completeness and accuracy; resolve errors.
• Create and maintain payroll reports and analyze data for discrepancies and root causes.
• Provide customer service by researching employee inquiries and delivering timely resolutions.
• Escalate issues as needed and communicate with internal customers to drive improvements.
• Streamline processes to increase productivity and resource efficiency.
• Handle payroll tax matters including notices, registrations, and year-end processing.

Skills

Commercial Acumen

Communication

Critical Thinking

Customer Service

Financial Products

High Accuracy

Human Resources

Process Improvement

Risk Management

Talent Management

Performance Management

Education

Tertiary Degree

Tools

SAP

Workday

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to manage the effective delivery and implementation of payroll services, ensuring compliance with statutory requirements and maximising value for the organisation. This role involves overseeing the administration of accurate and efficient payroll file processing, payments, garnishments, LOAs, and providing regulatory compliant advice on payroll transaction processes. Additionally, supporting post payroll confirmation processes, reconciliations, and other specialized payroll activities.

Responsibilities

• Partner with payroll vendors to process bi-weekly payroll and system changes by following procedures to ensure data is timely, accurate, complete and meets business, legal and regulatory requirements.
• Ensure all time entry is accurate and complete, and related approvals are maintained for payroll processing.
• Ensure employee data changes such as new hires, terminations, direct deposits and tax elections are complete and accurate for payroll processing, audit for accuracy.
• Administer pay and deduction related inputs including interfaces and file feeds in partnership with payroll vendors.
• Assists team with preparing and providing information for audits, and also review audit reports for completeness and accuracy, resolving errors as needed.
• Create and maintain reports by preparing information for dissemination and/or for review by supervisors as needed. Analyse for data integrity to identify discrepancies, research root causes and develop solutions.
• Provide personalized and quality customer service by researching employee inquiries and providing resolution in an accurate, timely, thorough, helpful and respectful way.
• Resolve problems by assessing need for escalation of issues and influence positive change by analysing employee inquiries and effectively communicating with internal customers.
• Streamline process flow and increase productivity by helping assign resources, identifying need for change and implementing solutions to continuously improve.
• Handles payroll tax matters for the department including agency notices and research, new agency registrations, employee and vendor tax set-up and audit, quarterly and year-end tax and W2 processing, W2c's and tax amendments.

Work Experience

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Payroll processing in a multi-state environment with all local taxes.
• Experience with SAP (ADP Globalview) Payroll, Workday or other enterprise payroll systems.
• Work experience in payroll and admin functions.

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

Skills

• Commercial Acumen
• Communication
• Critical Thinking
• Customer Service
• Financial Products
• High Accuracy
• Human Resources (HR)
• Human Resources Policies
• Intentional collaboration
• Managing performance
• Performance Management (PM)
• Process Improvements
• Risk Management
• Succession Planning
• Talent Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.