Payment Lifecycle Manager I INVESTIGATIONS

JPMorganChase; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Payment lifecycle manager to lead day-to-day payment processing, strengthen controls, and streamline the end-to-end lifecycle. You will partner with cross-functional teams to resolve issues, reduce risk, and deliver consistent outcomes.

The role invites automation and AI-driven improvements to enhance efficiency and client experience. You will drive initiatives to measure performance, collaborate with stakeholders, and translate business priorities into

Qualifications

• 2 years of experience in payment operations leadership or people management.
• Experience overseeing payment processing activities including investigations, reconciliations, and time-critical deliverables.
• Knowledge of payment operations processes, controls, and issue management in a regulated environment.
• Ability to analyze data to identify trends and support decisions with senior stakeholders.
• Understanding of cybersecurity and anti-fraud controls relevant to payment operations.
• Experience using automation tools to reduce manual work and improve quality.
• Experience applying AI/ML to operational problem-solving and process improvement.

Responsibilities

• Lead payment lifecycle operations by setting priorities, directing workflows, and tracking performance against metrics.
• Manage daily processing and reconciliation activities to support timely and accurate fund movement across products.
• Resolve production, quality, and control breaks; escalate risks and drive actions to closure.
• Strengthen operational risk management by supporting fraud prevention and cybersecurity controls.
• Partner with stakeholders to scope and deliver process improvements and client experience enhancements.
• Translate business priorities into operational capacity, execution plans, and measurable outcomes.

Skills

Payment operations leadership

Workflow execution

Reconciliations & investigations

Data analysis & insights

Cybersecurity & anti-fraud controls

Automation & AI in operations

Regulated environment knowledge

Job description

Job Description:

Join our team and shape the future of digital payments. Help modernize payment operations by improving efficiency, controls, and client experience. Bring your ideas to a fast-paced environment where innovation and collaboration are valued. Build your career while making a measurable impact.

Job summary

As a Payment lifecycle manager in our payments operations team, you will lead efforts to improve day-to-day payment processing, strengthen controls, and streamline the end-to-end payments lifecycle. You will partner with cross-functional stakeholders to resolve issues, reduce operational risk, and deliver consistent outcomes. You will help identify opportunities to automate manual work and improve how we measure performance and service.

Job responsibilities

• Lead payment lifecycle operations by setting priorities, directing workflows, and tracking performance against defined metrics
• Manage daily processing and reconciliation activities to support timely and accurate fund movement across supported products
• Resolve production, quality, and control breaks; escape material delays or risks appropriately and drive actions to closure
• Strengthen operational risk management by supporting fraud prevention activities and reinforcing cybersecurity and control practices
• Partner with stakeholders to scope and deliver process improvements, automation initiatives, and client experience enhancements
• Contribute to strategic planning by translating business priorities into operational capacity, execution plans, and measurable outcomes

Required qualifications, capabilities and skills

• 2 years of experience in payment operations leadership or people management, with responsibility for workflow execution and performance outcomes
• Experience overseeing payment processing activities, including investigations, reconciliations, exception management, and time-critical deliverables
• Demonstrated knowledge of payment operations processes, controls, and issue management practices in a regulated environment
• Experience using data analysis to identify trends, communicate insights, and support decisions with senior stakeholders
• Working knowledge of cybersecurity and anti-fraud controls relevant to payment operations, including how to identify and escalation potential threats
• Experience using automation tools or techniques to reduce manual work and improve quality, timeliness, or client experience
• Experience applying artificial intelligence and machine learning to support operational problem solving and process improvement (where applicable)

Preferred qualifications, capabilities and skills

• Experience with ISO standards for payment messaging and/or SWIFT message processing
• Experience supporting payments, cash operations, or treasury operations, including controls and structured problem solving
• Experience with global payments and an understanding of accounting and money movement processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Requirements: