Claims Administrator (Medical / Life Insurance Exp)- Work From Home / Midshift

Two Connect; Philippines; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Permanent work from home

HMO (2 dependents) and medical reimb.

Government-mandated benefits

Career development training

Inclusive culture

Job summary

Two Connect is seeking a Claims Administrator (Medical / Life Insurance Exp) for a work-from-home midshift role. The position supports efficient processing of insurance claims, coordinating with customers, veterinary practices, and internal teams to gather required information and assess outcomes.

The role emphasizes attention to detail, clear communication, and timely task management while meeting service standards and regulatory requirements.

Qualifications

• Experience in a customer service or administrative role is essential.
• Strong written and verbal communication skills, with the ability to handle sensitive situations professionally.
• High level of attention to detail and accuracy; excellent time-management skills.
• Willingness to learn regulatory requirements and company products.

Responsibilities

• Process insurance claims by gathering information and assessing outcomes.
• Chase, gather information for claims and underwriting referrals.
• Approve or decline claims and communicate decisions clearly to customers.
• Respond to inquiries via phone and email; maintain records in internal systems.

Skills

Customer service

Administrative experience

Attention to detail

Time management

Problem solving

Education

University degree or equivalent in Business Administration / related discipline

Tools

Microsoft Office

Internal systems

Job description

Claims Administrator (Medical / Life Insurance Exp)- Work from Home / Midshift

Company : Two Connect Job Type : Full Time Remote / Work from Home

Job Description - Claims Administrator (Medical / Life Insurance Exp)- Work from Home / Midshift

Description

The Claims Administrator will support the efficient and accurate processing of insurance claims by liaising with customers, veterinary practices, and internal stakeholders to gather required information, assess claims, and communicate outcomes. The role requires strong attention to detail, clear communication, and the ability to manage tasks in a timely and professional manner while meeting service and regulatory standards.

• Actively chase, request, and gather information required for claims assessment and underwriting referrals.


• Approve claims and communicate outcomes clearly to customers.


• Communicate claim decline decisions professionally and sensitively.


• Respond to claim enquiries via phone and email.


• Answer and resolve inbound customer queries.


• Maintain clear and efficient communication with customers, veterinary practices, and other third parties to obtain information and progress claims.


• Ensure customer satisfaction is exceeded while meeting company and regulatory service standards.


• Produce high-quality documentation and maintain accurate records in internal systems.


• Complete a variety of administrative tasks with strong attention to detail.


• Complete daily tasks in a timely manner, using effective problem-solving skills.


• Ensure team SLA and KPI targets are consistently met.


• Maintain comprehensive knowledge of company products.


• Undertake regular learning and development in line with company and FCA requirements.


• Share knowledge and expertise with colleagues.


• Support other departments when required.


• Proactively identify and contribute to improvements in operational claims processes.


• Other position-level duties as they arise.

Requirements

• Tertiary qualification in Business Administration, Office Administration, Communications, or a related discipline, or relevant work experience, is essential.


• Proven experience in a customer service or administrative role is essential.


• Insurance and claims experience is advantageous but not essential.


• Strong written and verbal communication skills, with the ability to handle sensitive situations professionally, are essential.


• High level of attention to detail and accuracy is essential.


• Strong organisational and time-management skills are essential.


• Ability to manage multiple tasks and meet deadlines is essential.


• Problem-solving mindset with a proactive approach is essential.


• Ability to work both independently and collaboratively within a team environment is essential.


• Competency in using internal systems and Microsoft Office applications is essential.


• Willingness to learn and maintain knowledge of company products and regulatory requirements is essential.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Permanent work from home


• Monday–Friday: 3:00 PM – 12:00 AM PHT or 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time)


• HMO with 2 free dependents and medical reimbursements


• Government-mandated benefits


• Opportunities to work with leading companies in Australia and beyond


• Training programmes for career development


• Engaging company outings, team activities and wellness sessions


• Supportive, inclusive culture


• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long‑term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry‑leading retention rate demonstrates our commitment to a people‑first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

About the Company

Two Connect

Twoconnect is an Australian‑owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.