Patient Navigator

Boston Children's Hospital; Boston; On-site; PHP 3,266,000 - 4,397,000; Full time

Job summary

Boston Children's Hospital is seeking a Patient Care Navigator to educate and emotionally support patients while guiding them through the healthcare system. You will serve as a single point of contact for referring physicians, patients, and caregivers to access community resources and BCH services.

The role involves assessing referrals, coordinating appointments, assisting with insurance applications, building relationships with providers, documenting care, and participating in care planning for

Qualifications

• Minimum of one year of closely-related experience.

Responsibilities

• Provides education and emotional support to patients and helps guide them through the healthcare system.
• Acts as a liaison with referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services.
• Assesses patients for referrals to resources and coordinates logistics for plan adherence such as appointment reminders and transportation.
• Assists patients with applying for insurance and communicates insurance information to care teams.
• Documents patient care, tracks outcomes and participates in care planning meetings for discharge or ongoing care.

Education

High School Diploma / GED

Bachelor's Degree

Job description

Open — Boston Children's Hospital has a posting for this job. Posted 30 Sep 2026.

Job Posting Description

About this job

Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications
Education:
High School Diploma / GED is required. Bachelor’s Degree is preferred.
Experience:
A minimum of one year of closely-related experience. Experience with the clinic population or work with community resources is preferred.