Patient Care Communications Specialist

GoLean Health

Cebu City

On-site

PHP 492,000 - 749,000

Full time

14 days+

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Job summary

GoLean Health in Cebu City is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling calls, scheduling, follow-ups, and patient retention. The role demands empathy, professionalism, and high-volume communication across phone, text, email, and scheduling tools.

Flexible with shifts and Saturday work is required, with a 30–35 hour work week. Ideal candidates are organized, emotionally intelligent, and capable of maintaining accurate records while protecting

Qualifications

Excellent spoken English with a clear, neutral accent and strong written communication.
Experience in healthcare support roles (Virtual Medical Assistant, Medical Receptionist, Patient Communications).
Able to handle high call volume in a fast-paced clinic environment.
Reliable, punctual, proactive with attendance communications.

Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Respond to texts, voicemails, emails, and faxes in a timely manner.
Schedule and manage patient appointments in MacPractice; collect intake information.
Follow up with inactive or past patients to reactivate; convert inquiries to bookings.
Maintain accurate patient records and scheduling notes; coordinate with in-office staff.

Skills

Spoken English

Written communication

Multitasking

Reliability

Mac OS

Internet reliability

Tools

Mac OS

Weave

MacPractice

Job description

Job Description:

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

Answer high-volume inbound patient calls professionally and promptly.
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
Maintain accurate patient records, scheduling notes, and communication documentation.
Coordinate with in-office staff to keep the provider schedule full and organized.
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
Support missed-call follow-up workflows and communication improvements inside Weave.
Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages.
Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
Comfortable handling high call volume in a fast-paced clinic environment.
Strong patient service mindset, emotional intelligence, and common sense.
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
Reliable, punctual, and proactive with attendance communication.
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
Must have reliable high-speed wired internet (LAN).
Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
Experience with patient reactivation, new patient conversion, and provider schedule optimization.
Prior experience supporting U.S. healthcare clinics.

Schedule Coverage